Critical EMS Dispatcher — 24/7 Shifts & Training

911 Emergency Communications; Shohola Township (PA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Shift premiums

Continuing education

Job summary

911 Emergency Communications in Shohola, PA is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. The role requires staying calm under pressure and following approved dispatch protocols while ensuring patient safety and efficient response.

Training and CPR certification help prepare candidates for this critical public-safety function.

Qualifications

• High school diploma commonly required or equivalent.
• Sponsored training may be provided by employer.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Calm under pressure

Attention to detail

Education

High school diploma or equivalent

CPR certification

Tools

EMD protocols

Job description

911 Emergency Communications in Shohola, PA is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. The role requires staying calm under pressure and following approved dispatch protocols while ensuring patient safety and efficient response.

Training and CPR certification help prepare candidates for this critical public-safety function.