Emergency Medical Dispatcher: Critical 24/7 Call Center Ops

Emergency Telecommunicator Services; Mohnton (Berks County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Mohnton seeks Emergency Medical Dispatchers to handle urgent medical calls. Responsibilities include gathering patient and incident details, establishing priorities, and coordinating EMS resources.

Applicants should have a high school diploma, CPR certification, and may need Emergency Medical Dispatcher certification; some roles require sponsored training. Shifts may include nights, weekends, and overtime; strict adherence to protocols is required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required; EMT or paramedic credentials are not universal.
• Emergency Medical Dispatcher certification may be required before appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when assigned
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

CPR certification

Job description

Emergency Telecommunicator Services in Mohnton seeks Emergency Medical Dispatchers to handle urgent medical calls. Responsibilities include gathering patient and incident details, establishing priorities, and coordinating EMS resources.

Applicants should have a high school diploma, CPR certification, and may need Emergency Medical Dispatcher certification; some roles require sponsored training. Shifts may include nights, weekends, and overtime; strict adherence to protocols is required.