Emergency Medical Dispatcher — 24/7 Critical Communications

911 Emergency Communications; Hermitage (Mercer County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Sharon, PA, is seeking Emergency Medical Dispatchers to join a critical public-safety team. You will collect incident details, determine response priorities, and coordinate EMS resources using approved protocols to support responders.

Responsibilities include receiving calls for illness or injury, confirming locations, and providing protocol-based guidance while staying within certification and oversight requirements.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Sharon, PA, is seeking Emergency Medical Dispatchers to join a critical public-safety team. You will collect incident details, determine response priorities, and coordinate EMS resources using approved protocols to support responders.

Responsibilities include receiving calls for illness or injury, confirming locations, and providing protocol-based guidance while staying within certification and oversight requirements.