Emergency Medical Dispatcher — 24/7 Critical Care Coordination

County Emergency Communications; Afton (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS resources from a central console. Duties include gathering patient information, establishing priorities, and supporting responders according to approved protocols and oversight requirements.

The position may require overnight shifts, weekends, and overtime; certification and ongoing training may be provided or required depending on the vacancy.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required or sponsored training may be provided.
• EMT or paramedic credentials are not universal requirements; refer to vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition and determine dispatch priority.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

County Emergency Communications is seeking Emergency Medical Dispatchers to handle urgent medical calls and coordinate EMS resources from a central console. Duties include gathering patient information, establishing priorities, and supporting responders according to approved protocols and oversight requirements.

The position may require overnight shifts, weekends, and overtime; certification and ongoing training may be provided or required depending on the vacancy.