Critical 911 Dispatcher & Telecommunicator

National Public Safety Careers; Pittsfield (MA); On-site; USD 46,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Job summary

National Public Safety Careers is seeking Public Safety Dispatchers and Telecommunicators in Williamstown, MA. Roles involve handling emergency and nonemergency calls, verifying locations, and coordinating resources with CAD and radio systems.

Applicants should have a high school diploma, strong typing, active listening, and clear communication. Training varies by agency and jurisdiction, with potential shift work and ongoing background checks.

Qualifications

• High school diploma or equivalent required; certifications depend on jurisdiction.
• Typing accuracy and speed demonstrated; active listening and clear communication essential.
• Certifications vary by service area and training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate CAD, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates

Skills

Typing speed

Active listening

Clear communication

Education

High school diploma or recognized equivalent

Tools

Computer-aided dispatch (CAD) system

Job description

National Public Safety Careers is seeking Public Safety Dispatchers and Telecommunicators in Williamstown, MA. Roles involve handling emergency and nonemergency calls, verifying locations, and coordinating resources with CAD and radio systems.

Applicants should have a high school diploma, strong typing, active listening, and clear communication. Training varies by agency and jurisdiction, with potential shift work and ongoing background checks.