Emergency Communications Specialist — Public Safety Dispatcher

Public Safety Dispatch Network; Plymouth (MA); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance resources

Professional development

Job summary

Public Safety Dispatch Network in West Wareham, MA invites applicants for dispatcher/telecommunicator roles. These positions combine communication, technology, and careful decision-making to support public safety agencies.

Responsibilities include processing requests, verifying locations, prioritizing calls, operating CAD, radio, and mapping systems, and coordinating responders. Eligibility includes high school diploma; certifications depend on services.

Qualifications

• Applicants should demonstrate accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Required certifications depend on the services handled and the jurisdiction's training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Task switching

Education

High school diploma

Tools

Computer-aided dispatch

Telephone systems

Radio systems

Mapping systems

Job description

Public Safety Dispatch Network in West Wareham, MA invites applicants for dispatcher/telecommunicator roles. These positions combine communication, technology, and careful decision-making to support public safety agencies.

Responsibilities include processing requests, verifying locations, prioritizing calls, operating CAD, radio, and mapping systems, and coordinating responders. Eligibility includes high school diploma; certifications depend on services.