Emergency Dispatch & Communications Specialist

Public Safety Dispatch Network; Williamstown (MA); On-site; USD 42,000 - 66,000; Full time

Job summary

Public Safety Dispatch Network in Williamstown, MA seeks Police Dispatchers to support law enforcement by receiving requests and maintaining communication with officers. The role may include telephone call taking, radio dispatch, and records duties.

Candidates should have a high school diploma or equivalent; training may be provided for entry-level, with prior dispatch experience and certifications advantageous. Strong typing, clear radio communication, and geography knowledge are important.

Qualifications

• High school diploma or equivalent required; training may be provided for entry-level positions.
• Ability to type accurately while listening and talking on a radio.
• Strong clear communication skills and ability to understand spoken information.

Responsibilities

• Receive emergency and nonemergency requests for police assistance.
• Document incident locations, suspect descriptions, vehicle details, and reported hazards.
• Assign calls to officers according to priority and procedures.
• Monitor officer status, radio traffic, and requests for assistance.
• Relay updates about changing incidents and potential safety concerns.
• Conduct authorized records inquiries after training.
• Coordinate with neighboring agencies and other emergency services.
• Maintain clear incident records and safeguard restricted information.

Skills

Typing

Multitasking

Radio communication

Listening

Education

High school diploma or equivalent

Tools

CJIS access

Job description

Public Safety Dispatch Network in Williamstown, MA seeks Police Dispatchers to support law enforcement by receiving requests and maintaining communication with officers. The role may include telephone call taking, radio dispatch, and records duties.

Candidates should have a high school diploma or equivalent; training may be provided for entry-level, with prior dispatch experience and certifications advantageous. Strong typing, clear radio communication, and geography knowledge are important.