Critical 911 Dispatcher – Calm, Fast-Paced Public Safety

Emergency Telecommunicator Services; Dunsmuir (CA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Dunsmuir, CA seeks 911 Emergency Dispatcher to connect callers with police, fire, or EMS. The role entails receiving emergency and nonemergency calls, gathering essential information, and coordinating responders per agency procedures.

The position requires calm communication, attention to detail, and the ability to manage multiple systems while following confidentiality rules. Training and testing determine requirements.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Education

High school diploma or equivalency

Job description

Emergency Telecommunicator Services in Dunsmuir, CA seeks 911 Emergency Dispatcher to connect callers with police, fire, or EMS. The role entails receiving emergency and nonemergency calls, gathering essential information, and coordinating responders per agency procedures.

The position requires calm communication, attention to detail, and the ability to manage multiple systems while following confidentiality rules. Training and testing determine requirements.