Critical 911 Call Taker & Dispatcher

National Public Safety Careers; Gallatin (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Gallatin, MO. Call Takers field emergency calls, verify location, gather essential details, and relay information to responders according to departmental procedures.

Applicants typically have a high school diploma or equivalent and strong listening and typing skills. Work may involve rotating shifts, nights, weekends, and holidays in a 24/7 environment.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Gallatin, MO. Call Takers field emergency calls, verify location, gather essential details, and relay information to responders according to departmental procedures.

Applicants typically have a high school diploma or equivalent and strong listening and typing skills. Work may involve rotating shifts, nights, weekends, and holidays in a 24/7 environment.