Crisis Stabilization Quality Assurance Manager

Stars Behavioral Health Group; Corpus Christi (TX); On-site; USD 70,000 - 77,000; Full time

Benefits offered by this job

Competitive salary

Generous time off

Medical, dental, and vision coverage

Voluntary benefits

Paid CEU opportunities

Career development

Job summary

Stars Behavioral Health Group in Irvine, CA is hiring a Crisis Stabilization Quality Assurance Manager to lead QA programs for outpatient services, educate staff on documentation practices, and ensure Medi-Cal and county standards are met.

You will coordinate with Research, EMR, and Finance to oversee CQI data and support certification reviews, with emphasis on staff leadership and process improvement.

Qualifications

• Two (2) years of Quality Assurance or Medical Records experience required.
• One (1) year in a management / supervisory role preferred.
• One (1) year of mental health experience preferred.

Responsibilities

• Oversee the Quality Assurance Programs for the respective Outpatient Programs.
• Educate about, track and monitor report completions; supervise staff documentation.
• Coordinate with Research, Program Practices, EMR, and Finance Departments.

Skills

Quality Assurance

Leadership

Documentation

Mental health experience

Education

Bachelor’s degree in social science

Job description

Partner with us in making a positive change!

Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare.

Job Title

Crisis Stabilization Quality Assurance Manager

Division/Program

Irvine: Coastal Star Crisis Stabilization Unit

Starting Compensation

70,000 - 77,000.00 USD Per Year

Working Location

Irvine, CA USA

Working Hours/Shift

Monday - Friday 9:00 AM - 5:30

Why Join Our Team?

• Competitive Compensation: Offering a salary that matches your skills and experience.
• Generous Time Off: Enjoy ample vacation and holiday pay.

Comprehensive Benefits Package

• Employer-paid medical, dental, and vision coverage.
• Additional voluntary benefits to support your lifestyle.

Professional Growth Opportunities

• On-the-job training with access to paid CEU opportunities.
• Career development programs designed to help you grow.
• Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).

Employee Recognition & Rewards

A culture that celebrates and rewards your hard work and dedication

Education

What You Bring to SBHG (Qualifications)

• Bachelor’s degree, preferably in a social science field

Or

• Four (4) or more years of experience in a Mental Health Agency or County Behavioral Health Program

Experience & Skills

• Two (2) years of Quality Assurance or Medical Records experience required
• One (1) year in a management / supervisory role preferred.
• One (1) year of mental health experience preferred.

Compliance & Safety

• Valid California Driver’s License with an eligible driving record per company policy.
• Current CPR certification or ability to obtain within 30 days of employment.
• First Aid certification

How You Will Make a Difference

The Quality Assurance (QA) Manager is responsible for oversight of the Quality Assurance Programs for the respective Outpatient Programs. The position is responsible for educating about, tracking and monitoring report completions, oversees documentation of services by staff and coordinating all things related to the company Total Quality Management System to assure conformity with Medi-Cal, County standards, and internal standards and policies. Position participates in the preparation for corrective actions that may be needed for County, State, TJC and other stakeholder certification reviews.

Participates and aids in the development of improved QA processes/procedures. Coordinates with Research, Program Practices, Electronic Medical Record, and Finance Departments. Oversees the Continuous Quality Assurance program and records all CQI data.

Division/Program Overview

Program: The Crisis Stabilization Unit (CSU) is a place where people experiencing a mental health crisis can go to be stabilized. These facilities operate 24/7 to provide crisis stabilization.

Population Served: Up to 16 adults (ages 18 and up) and 4 adolescents (ages 13 to 17).

Facility & Setting: Can be compared to an Urgent Care Center where people often go for a medical emergency instead of going to the hospital ER. Patients may stay up to 23 hours.

Clinical Services: Provides important services to those in need of immediate crisis intervention and stabilization. Designed to prevent psychiatric hospitalizations.

Length of Stay: stay of up to 23 hours

Skills & Transition: The CSU will help clients to stabilize and will also provide referrals to other needed services. Transportation is provided as needed.

Learn more about SBHG at https://www.starsinc.com/stars-inc/

For Additional Information

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