Quality Assurance Manager

Stars Behavioral Health Group; California (MO); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid CEUs

Vacation time

Career development

Job summary

Stars Behavioral Health Group is hiring a Quality Assurance Manager for the Indio Center in Indio, CA. The role oversees QA programs for outpatient services, ensuring documentation accuracy and program compliance.

The manager educates staff, tracks report completions, and coordinates with EMR, Research, and Finance teams to maintain quality standards. The ideal candidate has a social science Bachelor’s, 4+ years in mental health QA, and 1+ year in supervision, with a California driver’s license

Qualifications

• Bachelor’s degree in a social science field.
• 4+ years of experience in a Mental Health Agency or County Behavioral Health Program.
• 2 years of Quality Assurance or Medical Records experience.
• 1 year in a management/supervisory role preferred.
• 1 year of mental health experience preferred.
• Valid California Driver’s License with clean driving record.
• CPR certification or ability to obtain within 30 days; First Aid certification.

Responsibilities

• Oversee QA programs for outpatient services to ensure quality.
• Educate, track, and monitor report completions; coordinate documentation by staff.
• Coordinate with EMR, Research, Program Practices, and Finance departments.
• Lead Continuous Quality Improvement initiatives and prepare for external reviews.
• Ensure conformity with Medi‑Cal, county standards and internal policies.

Skills

Quality Assurance

Management

Mental Health Experience

Medical Records

Driver's License

Education

Bachelor’s degree (Social Science)

Job description

Partner with us in making a positive change! Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare.

Job Details

• Job Title: Quality Assurance Manager
• Division/Program: Indio: Indio Center
• Starting Compensation: 70,000 - 75,000 USD Per Year
• Working Location: Indio, CA
• Working Hours/Shift: Monday - Friday 8 Hour AM Shift

Why Join Our Team?

• Competitive Compensation: Offering a salary that matches your skills and experience.
• Generous Time Off: Enjoy ample vacation and holiday pay.
• Comprehensive Benefits Package: Employer-paid medical, dental, and vision coverage.
• Additional voluntary benefits to support your lifestyle.
• Professional Growth Opportunities: On-the-job training with access to paid CEU opportunities.
• Career development programs designed to help you grow.
• Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).
• Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication

What You Bring to SBHG (Qualifications)

• Education: Bachelor’s degree, preferably in a social science field
• Or Four (4) or more years of experience in a Mental Health Agency or County Behavioral Health Program
• Experience & Skills: Two (2) years of Quality Assurance or Medical Records experience required
• One (1) year in a management / supervisory role preferred.
• One (1) year of mental health experience preferred.
• Compliance & Safety: Valid California Driver’s License with an eligible driving record per company policy.
• Current CPR certification or ability to obtain within 30 days of employment.
• First Aid certification

How you will make a difference

The Quality Assurance (QA) Manager is responsible for oversight of the Quality Assurance Programs for the respective Outpatient Programs. The position is responsible for educating about, tracking and monitoring report completions, oversees documentation of services by staff and coordinating all things related to the company Total Quality Management System to assure conformity with Medi-Cal, County standards, and internal standards and policies. Position participates in the preparation for corrective actions that may be needed for County, State, TJC and other stakeholder certification reviews. Participates and aids in the development of improved QA processes/procedures. Coordinates with Research, Program Practices, Electronic Medical Record, and Finance Departments. Oversees the Continuous Quality Assurance program and records all CQI data.

Division/Program Overview

• Program: Indio Center provides intense, outpatient mental health services
• Population Served: Services include for youth (ages 16-25)
• Facility & Setting: Indio Center | outpatient
• Clinical Services: Individual and family counseling, Group Counseling, Psychiatric care, Medication management, Crisis intervention services
• Skills & Transition: Housing and vocational support, independent living skills training
• Intense case management

Learn more about SBHG at: https://www.starsinc.com/stars-inc/

For Additional Information: [e-mail]

Join an organization dedicated to improving lives and supporting those facing mental health and behavioral challenges. At Stars Behavioral Health Group, we are seeking passionate professionals ready to make a lasting, positive impact on children, youth, families, and adults across California.

As a leading statewide provider, SBHG brings together over 2,000 professionals across 70+ specialized programs and 60+ locations, delivering compassionate care to more than 40,000 individuals each year.

We are committed to diversity as we believe exceptional care begins with a diverse team. SBHG is deeply committed to fostering an inclusive work environment that celebrates LGBTQ+, cultural, racial, and ethnic diversity across every level of our organization.