Quality Assurance Manager

Stars Behavioral Health Group; Indio (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Employer-paid medical, dental, and eye

Generous time off

Paid CEU opportunities

Career development programs

Supervision for BBS hours

Employee recognition & rewards

Job summary

Stars Behavioral Health Group seeks a Quality Assurance Manager in Indio, CA to lead the QA programs across outpatient services. You will educate staff, track report completions, and ensure conformity with Medi-Cal, county standards, and internal policies.

The role partners with Clinical and Administrative teams, overseeing CQI and coordinating with EMR, Research, and Finance. It offers growth through paid CEUs and supervision hours for qualified professionals.

Qualifications

• Bachelor’s degree in a social science field or related area.
• 4+ years of experience in a Mental Health Agency or County Behavioral Health Program.
• 2 years of Quality Assurance or Medical Records experience required.
• 1 year in a management/supervisory role preferred.
• 1 year of mental health experience preferred.
• Valid California Driver’s License with clean driving record; CPR and First Aid certifications current or to be obtained within 30 days.

Responsibilities

• Oversee and ensure QA programs across outpatient services.
• Educate about, track, and monitor report completions; coordinate CQI processes.
• Ensure conformity with Medi‑Cal, County standards, and internal policies.
• Coordinate with departments such as Research, EMR, and Finance to support QA initiatives.

Skills

Quality Assurance

Management

Mental health experience

Documentation

Compliance

Education

Bachelor’s degree in social science

Job description

Partner with us in making a positive change! Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare.

Job Details

• Job Title: Quality Assurance Manager
• Division/Program: Indio: Indio Center
• Starting Compensation: 70,000 - 75,000 USD Per Year
• Working Location: Indio, CA
• Working Hours/Shift: Monday - Friday 8 Hour AM Shift

Why Join Our Team?

• Competitive Compensation: Offering a salary that matches your skills and experience.
• Generous Time Off: Enjoy ample vacation and holiday pay.
• Comprehensive Benefits Package: Employer-paid medical, dental, and vision coverage.
• Additional voluntary benefits to support your lifestyle.
• Professional Growth Opportunities: On-the-job training with access to paid CEU opportunities.
• Career development programs designed to help you grow.
• Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable).
• Employee Recognition & Rewards: A culture that celebrates and rewards your hard work and dedication

What You Bring to SBHG (Qualifications)

• Education: Bachelor’s degree, preferably in a social science field
• Or Four (4) or more years of experience in a Mental Health Agency or County Behavioral Health Program
• Experience & Skills: Two (2) years of Quality Assurance or Medical Records experience required
• One (1) year in a management / supervisory role preferred.
• One (1) year of mental health experience preferred.
• Compliance & Safety: Valid California Driver’s License with an eligible driving record per company policy.
• Current CPR certification or ability to obtain within 30 days of employment.
• First Aid certification

How you will make a difference

The Quality Assurance (QA) Manager is responsible for oversight of the Quality Assurance Programs for the respective Outpatient Programs. The position is responsible for educating about, tracking and monitoring report completions, oversees documentation of services by staff and coordinating all things related to the company Total Quality Management System to assure conformity with Medi-Cal, County standards, and internal standards and policies. Position participates in the preparation for corrective actions that may be needed for County, State, TJC and other stakeholder certification reviews. Participates and aids in the development of improved QA processes/procedures. Coordinates with Research, Program Practices, Electronic Medical Record, and Finance Departments. Oversees the Continuous Quality Assurance program and records all CQI data.

Division/Program Overview

• Program: Indio Center provides intense, outpatient mental health services
• Population Served: Services include for youth (ages 16-25)
• Facility & Setting: Indio Center | outpatient
• Clinical Services: Individual and family counseling, Group Counseling, Psychiatric care, Medication management, Crisis intervention services
• Skills & Transition: Housing and vocational support, independent living skills training
• Intense case management

Learn more about SBHG at: https://www.starsinc.com/stars-inc/

For Additional Information: [e-mail]

Join an organization dedicated to improving lives and supporting those facing mental health and behavioral challenges. At Stars Behavioral Health Group, we are seeking passionate professionals ready to make a lasting, positive impact on children, youth, families, and adults across California.

As a leading statewide provider, SBHG brings together over 2,000 professionals across 70+ specialized programs and 60+ locations, delivering compassionate care to more than 40,000 individuals each year.

We are committed to diversity as we believe exceptional care begins with a diverse team. SBHG is deeply committed to fostering an inclusive work environment that celebrates LGBTQ+, cultural, racial, and ethnic diversity across every level of our organization.