Crisis Services Admin Specialist

Helen Farabee; Wichita Falls (TX); On-site; USD 15,000 - 21,000; Full time

Job summary

Helen Farabee Crisis Services in Wichita Falls, TX is seeking an administrative clerk to support crisis services operations. The role involves front-desk duties, answering and directing calls, and accurate data entry.

Responsibilities include greeting consumers, expediting hotline logs, maintaining filing systems, producing reports, and assisting with purchasing and records management. Trauma-informed practices are integral to the role.

Qualifications

• Graduation from standard high school or equivalent.
• Minimum typing speed of 40 wpm.
• Must pass all Center trainings including van-driving classes.
• Must have current driver’s license and be insurable.

Responsibilities

• Greeting consumers and answering phone calls professionally, directing calls or taking messages.
• Expedite hotline call logs daily, maintain forms, file records, and run staff reports.
• Maintain records for court-related materials and deliver to the appropriate office in a timely manner.
• Obtain purchase orders, maintain PO book, and purchase supplies or repairs under program manager authority.
• Learn and implement trauma-informed care within the scope of work.

Skills

Typing 40 wpm

Proofreading

Written communication

Microsoft Office

Telephone etiquette

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Windows OS

SmartCare

CARE

Job description

Helen Farabee Crisis Services in Wichita Falls, TX is seeking an administrative clerk to support crisis services operations. The role involves front-desk duties, answering and directing calls, and accurate data entry.

Responsibilities include greeting consumers, expediting hotline logs, maintaining filing systems, producing reports, and assisting with purchasing and records management. Trauma-informed practices are integral to the role.