Crisis Services Leader - 24/7 Support & Intake

Denton County Friends of the Family; Corinth (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Denton County Friends of the Family is seeking a Crisis Services Coordinator to join the Crisis Services team in Texas. You will coordinate agency crisis service delivery, including intakes, walk-in services, and the 24/7 crisis line, and provide direct client support with safety planning and risk assessment.

The role requires on-call coverage, occasional evenings, weekends, and holidays, plus supervision of Crisis Services Advocates and volunteers, with emphasis on documentation and community

Qualifications

• Bachelor's degree in social work, psychology, or related field required.
• Two years of crisis intervention experience preferred.
• Demonstrated personnel and program management experience.
• Understanding of relationship violence, trauma informed interventions.
• Strong written and oral communication skills.
• Must have a valid driver’s license and a clean driving record.

Responsibilities

• Oversee hiring, training, supervision, and scheduling of Crisis Services Advocates.
• Coordinate crisis service delivery including intakes and 24/7 crisis line.
• Provide crisis intervention, safety planning, and risk assessments.
• Conduct intake screening for shelter eligibility and develop service plans.
• Coordinate scheduling for crisis line and intake services.
• Train staff and volunteers on intake and crisis line processes; ensure documentation.
• Participate in on-call rotation to support crisis services and shelter operations.
• Ensure referrals and up-to-date information for clients.
• Maintain confidential client records and report service data.
• Engage with community partners and attend required staff meetings.

Skills

Staff supervision

Program management

Strong written and oral communication

MS Word

MS Excel

Valid driver’s license

Clean driving record

Must be at least 23 years old

Education

Bachelor's degree in social work, psychology, or related field

Master's degree in social work, psychology, or related field

Tools

MS Word

MS Excel

Job description

Denton County Friends of the Family is seeking a Crisis Services Coordinator to join the Crisis Services team in Texas. You will coordinate agency crisis service delivery, including intakes, walk-in services, and the 24/7 crisis line, and provide direct client support with safety planning and risk assessment.

The role requires on-call coverage, occasional evenings, weekends, and holidays, plus supervision of Crisis Services Advocates and volunteers, with emphasis on documentation and community