Crisis Services Admin Clerk & Data Support

Helen-Farabee-Centers; Wichita Falls (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

Helen-Farabee-Centers seeks a clerical support member for Crisis Services and Continuity of Care. You will greet consumers, answer calls professionally, and direct or relay messages to staff as needed. Daily tasks include expediting hotline logs, maintaining filing systems, and running reports for staff.

Responsibilities extend to obtaining purchase orders, managing the PO book, and purchasing supplies under program manager authority. Trauma-informed practices guide all service delivery.

Qualifications

• Graduation from standard high school or equivalent.
• Working knowledge of fax machine, PC, and copier.
• Experience with Windows software, Word, and Excel preferred.
• Minimum typing speed of 40 wpm.
• Must have a valid driver’s license and be insurable.
• Must pass center trainings including van-driving classes.

Responsibilities

• Greet consumers and answer phone calls professionally.
• Direct calls to staff or take messages as needed.
• Expedite hotline call logs daily and keep forms stocked.
• Maintain accurate filing system for quick retrieval.
• Run reports for staff and take minutes in meetings.
• Maintain records for Alternative Treatment Recommendations.
• Obtain purchase orders and manage PO book.
• Purchase supplies under program manager authority.
• Support trauma-informed care principles in service delivery.

Skills

Typing 40 wpm

Customer service

Communication

Data entry

Phone etiquette

Record keeping

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Windows OS

Office software

Job description

Helen-Farabee-Centers seeks a clerical support member for Crisis Services and Continuity of Care. You will greet consumers, answer calls professionally, and direct or relay messages to staff as needed. Daily tasks include expediting hotline logs, maintaining filing systems, and running reports for staff.

Responsibilities extend to obtaining purchase orders, managing the PO book, and purchasing supplies under program manager authority. Trauma-informed practices guide all service delivery.