Crisis Services Clerk (763)

Helen-Farabee-Centers; Wichita Falls (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

Helen-Farabee-Centers seeks a clerical support member for Crisis Services and Continuity of Care. You will greet consumers, answer calls professionally, and direct or relay messages to staff as needed. Daily tasks include expediting hotline logs, maintaining filing systems, and running reports for staff.

Responsibilities extend to obtaining purchase orders, managing the PO book, and purchasing supplies under program manager authority. Trauma-informed practices guide all service delivery.

Qualifications

• Graduation from standard high school or equivalent.
• Working knowledge of fax machine, PC, and copier.
• Experience with Windows software, Word, and Excel preferred.
• Minimum typing speed of 40 wpm.
• Must have a valid driver’s license and be insurable.
• Must pass center trainings including van-driving classes.

Responsibilities

• Greet consumers and answer phone calls professionally.
• Direct calls to staff or take messages as needed.
• Expedite hotline call logs daily and keep forms stocked.
• Maintain accurate filing system for quick retrieval.
• Run reports for staff and take minutes in meetings.
• Maintain records for Alternative Treatment Recommendations.
• Obtain purchase orders and manage PO book.
• Purchase supplies under program manager authority.
• Support trauma-informed care principles in service delivery.

Skills

Typing 40 wpm

Customer service

Communication

Data entry

Phone etiquette

Record keeping

Education

High school diploma

Tools

Microsoft Word

Microsoft Excel

Windows OS

Office software

Job description

This position will serve as clerical support for Crisis Services and Continuity of Care.Responsibilities include, but are not limited to:Duties include but are not limited to: greeting consumers, answering phone calls in a professional manner, directing calls to appropriate staff member or taking messages as necessary. Position is responsible for expediting hotline call logs on a daily basis, keeping forms well stocked, maintaining an accurate filing system for immediate information retrieval, running reports for staff members as needed and taking minutes during staff meetings. This position maintains records for Alternative Treatment Recommendations as requested by the Wichita County Court System and ensuring they are delivered to the Mental Health Coordinators office in a timely manner. Position is also responsible for obtaining purchase orders, maintaining the purchase order book, and purchasing supplies or repairs under the authority of the appropriate program manager. HFC incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position. Reassignment is a condition of employment. This position manages data essential to our service delivery.Education, Training, and ExperienceGraduation from standard high school or equivalent. Must possess working knowledge of fax machine, personal computer, and copier. Experience with Windows software, Microsoft Word, and Microsoft Excel is preferred. Minimum typing speed of 40wpm.Must have current drivers license and be insurable under Center insurance. Must pass all Center-mandated trainings to include van-driving classes.Knowledge, Skills, and AbilitiesAbility to read and proof correspondence, reports, computer printouts, etc.Excellent spelling and grammar. Ability to write memos, letters, various complex reports, miscellaneous documents.Ability to perform addition and subtraction. Ability to count money.Ability to complete financial assessments following procedure set out by DSHS.Ability to relate to verbal instructions, communicate in a courteous and effective fashion with co-workers, consumers and families, agencies and the public.Skilled in the use of personal and network computers, word processing, database, spreadsheet and office management software (Microsoft Office), SmartCare, familiarity with CARE.Ability to use copy machine, fax machine, computer and printer. Experience with pager, telephone, dictation/transcribing equipment