Crisis Services Lead: 24/7 Hotline & Team Oversight

Socket.dev; Corinth (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Denton County Friends of the Family, Inc. is seeking a compassionate Crisis Services Coordinator to oversee crisis service delivery, including intakes, walk-ins, and the 24/7 crisis line.

You will provide direct client services such as crisis intervention, safety planning, and risk assessment while coordinating resources for survivors of domestic violence and sexual assault. The role requires on-call coverage and backup onsite support including evenings, weekends, and holidays; supervision of

Qualifications

• Bachelor's degree in social work, psychology, or related field.
• Two years of experience in crisis intervention or equivalent education/training/experience.
• Demonstrated personnel and program management experience.
• Understanding of relationship violence, sexual assault, and trauma-informed interventions.
• Strong written and oral communication skills.
• Proficiency in Office applications such as Word and Excel.
• Must be at least 23 years old.
• Must have a valid driver’s license and a clean driving record.

Responsibilities

• Oversee the hiring, training, supervision, and scheduling of Crisis Services Advocates.
• Coordinate crisis service delivery, including agency intakes, walk-in services, and the 24/7 crisis line.
• Provide crisis intervention, safety planning, risk assessment, and resource coordination for victims of domestic violence and sexual assault.
• Conduct intake and crisis line services, including shelter eligibility screening and development of individualized service plans.
• Coordinate scheduling for crisis line and intake services; train staff and volunteers on processes.
• Participate in an on-call rotation to support crisis services, shelter operations, and Survivors’ Advocacy Team (SAT) services.
• Maintain accurate, confidential client records and collect/report service data.
• Apply professional judgment to client interventions and problem-solving.
• Maintain collaborative relationships with community partners; participate in staff meetings and training.

Skills

Crisis intervention

Program management

Written and verbal communication

Education

Bachelor's degree in social work, psychology, or related field

Tools

Microsoft Word

Microsoft Excel

Job description

Denton County Friends of the Family, Inc. is seeking a compassionate Crisis Services Coordinator to oversee crisis service delivery, including intakes, walk-ins, and the 24/7 crisis line.

You will provide direct client services such as crisis intervention, safety planning, and risk assessment while coordinating resources for survivors of domestic violence and sexual assault. The role requires on-call coverage and backup onsite support including evenings, weekends, and holidays; supervision of