Crisis Response & Trust & Safety Analyst

TikTok; San Jose (CA); On-site; USD 97,000 - 180,000; Full time

Job summary

TikTok is seeking a Rapid Response Analyst for its Trust & Safety team in San Jose, CA. You will lead crisis management, coordinate proactive sweeps, and contain high‑risk content during live incidents while coordinating with Legal, PR, Policy, Product, and Engineering to refine playbooks and policy improvements.

The role requires a Bachelor's degree and 4+ years in trust & safety or crisis management, with strong SQL, data analysis, and content moderation tool experience.

Qualifications

• Bachelor's degree and 4+ years in Trust & Safety Incident, Risk, Investigations, Escalations or Crisis Management roles.
• Strong quantitative and data-driven mindset with ability to identify patterns and gaps in moderation systems (SQL).
• Familiarity with content moderation enforcement tools to investigate and action violative content.
• Understanding of global regulatory frameworks for online safety and harm prevention.

Responsibilities

• Incident Response: Lead development and execution of crisis management plans for Trust & Safety incidents.
• Proactive sweeps & trend detection to surface incidents before escalation.
• Containment of high-risk content during live incidents with timely mitigation.
• Collaborate cross-functionally with PR, Legal, Policy, Product, and Engineering.
• Develop and refine incident response workflows using automation and manual review.
• Analyze incident data to identify risk and drive policy and process improvements.
• Ensure crisis responses align with content policies and regulatory standards.
• Lead post-incident evaluations and iterate on playbooks for improvement.
• Maintain incident documentation and share insights to reduce risk.
• Available to work on weekends on a rotational basis.

Skills

SQL

Communication

Data analysis

Content moderation tools

Crisis management

Education

Bachelor's degree

Tools

AI/ML solutions

Job description

TikTok is seeking a Rapid Response Analyst for its Trust & Safety team in San Jose, CA. You will lead crisis management, coordinate proactive sweeps, and contain high‑risk content during live incidents while coordinating with Legal, PR, Policy, Product, and Engineering to refine playbooks and policy improvements.

The role requires a Bachelor's degree and 4+ years in trust & safety or crisis management, with strong SQL, data analysis, and content moderation tool experience.