Trust & Safety Rapid-Response Tech Lead

TikTok; San Jose (CA); On-site; USD 97,000 - 180,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Paid parental leave

Disability coverage

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

Paid Personal Time

Job summary

TikTok is seeking a Technical Rapid Response Analyst in San Jose to lead high-risk trust & safety incidents, build automation, and drive containment using data analytics. You will coordinate across teams, prototype AI solutions, and help shape detection and policy improvements in a fast-paced, safety-focused environment.

Ideal candidates bring 4+ years in trust & safety or related fields, strong SQL/Python skills, and a hands-on ability to design tools and processes from scratch.

Qualifications

• Bachelor's degree with 4+ years in Trust & Safety, Risk, Escalations, Crisis Management, or similar operational risk roles.
• Strong data skills with SQL, Python, or similar scripting languages to solve complex problems.
• Hands-on ability to design and launch tools, processes, or systems from scratch.
• Excellent interpersonal communication skills; able to clearly explain complex issues to both technical and non-technical audiences.
• Understanding of trust and safety challenges, global legal and regulatory frameworks related to online safety and harm prevention.

Responsibilities

• Crisis Response: Lead trust & safety incident management and cross-functional coordination.
• Proactive Sweeps & Trend Detection: Conduct sweeps for violative content and emerging trends across features to surface incidents before they escalating, and identify patterns, trends, and gaps in content enforcement during incidents.
• Containment: Contain high-risk content quickly and thoroughly during live incidents, ensuring timely mitigation of escalations and crises.
• Data & Analytics: Analyze large-scale data and build dashboards to contain risks, monitor ecosystem health, and improve operations.
• Automation & Tools: Prototype and scale technical solutions (scripts, automations, AI agents) to solve trust and safety challenges.
• Post-Incident Improvement: Conduct reviews to identify root causes and implement lessons learned into playbooks, policies, processes, and tooling improvements.
• Stakeholder Collaboration: Utilize data-driven insights to influence stakeholders and transform frontline signals into product, policy, and detection enhancements.
• Availability to work on weekends on a rotational basis.

Skills

SQL

Python

Automation

Data analysis

Communication

Education

Bachelor's degree

Tools

Job description

TikTok is seeking a Technical Rapid Response Analyst in San Jose to lead high-risk trust & safety incidents, build automation, and drive containment using data analytics. You will coordinate across teams, prototype AI solutions, and help shape detection and policy improvements in a fast-paced, safety-focused environment.

Ideal candidates bring 4+ years in trust & safety or related fields, strong SQL/Python skills, and a hands-on ability to design tools and processes from scratch.