Bilingual Portuguese Trust & Safety Rapid Response Analyst

TikTok; San Jose (CA); On-site; USD 97,000 - 180,000; Full time

Job summary

TikTok is seeking a Technical Rapid Response Analyst (Bilingual Portuguese) in San Jose, CA. The role focuses on trust and safety crisis management for LATAM and Brazil, requiring strong analytics and data skills, including SQL/Python, and hands-on tooling experience.

Regular weekends rotation may apply, with a base salary that reflects the role's seniority. The position emphasizes rapid response, cross-functional collaboration, and continuous improvement of processes and playbooks within the

Qualifications

• Bachelor's degree with 4+ years in Trust & Safety, Risk, Escalations, Crisis Management, or similar operational risk roles.

Responsibilities

• Lead trust & safety incident management and cross-functional coordination for LATAM/Brazil escalations.
• Conduct sweeps for violative content and identify trends during incidents.
• Contain high-risk content quickly during live incidents and mitigate escalations.
• Analyze large-scale data and build dashboards to monitor ecosystem health.
• Prototype and scale technical solutions (scripts, automations, AI agents) to address trust challenges.
• Perform post-incident reviews to identify root causes and update playbooks.
• Translate data-driven insights into product/policy/detection improvements.
• Be available to work weekends on a rotational basis.

Skills

Portuguese proficiency

SQL

Python

Data analysis

Stakeholder communication

Education

Bachelor's degree with 4+ years in Trust & Safety or related field

Tools

Dashboard tools

Job description

TikTok is seeking a Technical Rapid Response Analyst (Bilingual Portuguese) in San Jose, CA. The role focuses on trust and safety crisis management for LATAM and Brazil, requiring strong analytics and data skills, including SQL/Python, and hands-on tooling experience.

Regular weekends rotation may apply, with a base salary that reflects the role's seniority. The position emphasizes rapid response, cross-functional collaboration, and continuous improvement of processes and playbooks within the