Crisis Response Analyst, Arabic Pro - Trust & Safety

TikTok; San Jose (CA); On-site; USD 108,000 - 180,000; Full time

Job summary

TikTok is seeking a Rapid Response Analyst (Bilingual Arabic) to join its Trust & Safety team in San Jose. The role focuses on crisis management, incident response, and proactive content enforcement to keep users safe while coordinating with cross-functional partners.

Responsibilities include leading crisis plans, conducting proactive sweeps, containment during live incidents, and post-incident evaluations. Strong SQL and data skills are required for analysis and policy enhancements.

Qualifications

• Bachelor's degree with 4+ years in Trust & Safety, Incident, Risk, Investigations or Crisis Management.
• Arabic proficiency required (reading and writing) for Middle East/Europe escalations.
• Ability to work effectively in a high-tempo environment.
• Excellent interpersonal and communication skills for technical and non-technical stakeholders.
• Strong quantitative skills and data-driven mindset with SQL.
• Experience with content moderation enforcement tools.
• Understanding of Trust & Safety challenges and global online safety/regulatory frameworks.

Responsibilities

• Lead crisis management plan development and execution for Trust & Safety incidents, covering Middle East/Europe escalations.
• Conduct sweeps for violative content and identify trends to surface incidents.
• Contain high-risk content quickly during live incidents.
• Maintain composure in fast-paced crisis situations.
• Collaborate with Trust & Safety, PR, Public Policy, Legal, Product, and Engineering teams.
• Develop and refine incident response workflows using automation and manual review.
• Analyze incident data to identify risks and inform mid-term mitigations and long-term policy changes.
• Ensure crisis responses align with content policies and regulatory standards.
• Lead post-incident evaluations to assess effectiveness and iterate on playbooks.
• Document incidents and share insights across teams to reduce future risk.
• Be available to work weekends on a rotational basis.

Skills

Arabic proficiency

Crisis management

Incident response

Content moderation tools

SQL

Data analysis

Cross-functional collaboration

Regulatory knowledge

High-tempo work pace

Investigations

Education

Bachelor's degree

Tools

Python

AI/ML tools

Automation tools

Job description

TikTok is seeking a Rapid Response Analyst (Bilingual Arabic) to join its Trust & Safety team in San Jose. The role focuses on crisis management, incident response, and proactive content enforcement to keep users safe while coordinating with cross-functional partners.

Responsibilities include leading crisis plans, conducting proactive sweeps, containment during live incidents, and post-incident evaluations. Strong SQL and data skills are required for analysis and policy enhancements.