Bilingual Rapid Response Lead (Portuguese) - Trust & Safety

TikTok; San Jose (CA); On-site; USD 97,000 - 180,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid parental leave

Short-term and long-term disability

Life insurance

Wellbeing benefits

10 paid holidays per year

10 paid sick days per year

17 days of Paid Personal Time

Job summary

TikTok is seeking a Rapid Response Analyst (Bilingual Portuguese) in San Jose to join the Trust & Safety team. You will lead incident response for LATAM and Brazil, drive proactive sweeps, and coordinate cross-functionally to contain crises while refining playbooks and policies.

The role requires strong Portuguese skills, high-tempo work style, and data-driven decision making. Responsibilities include crisis planning, trend detection, containment, and post-incident analysis, with collaboration

Qualifications

• Bachelor's degree and 4+ years of experience in Trust & Safety Incident, Risk, Investigations, Escalations or Crisis Management roles.
• Proficiency in Portuguese required (reading and writing) as this role will support escalations from LATAM and Brazil regions.
• Ability to work effectively in a high-tempo environment.
• Excellent interpersonal and communication skills with the ability to simplify and present complex issues to both technical and non-technical stakeholders.
• Strong quantitative skills and a data-driven mindset, with demonstrated ability to identify patterns and enforcement gaps in moderation systems (proficiency with SQL).
• Experience with content moderation enforcement tools to investigate and action violative content.
• Understanding of Trust & Safety challenges, and global legal and regulatory frameworks related to online safety and harm prevention.

Responsibilities

• Lead the development and execution of a comprehensive crisis management plan for Trust & Safety incidents, ensuring a swift and effective response to emerging threats or challenges.
• Conduct sweeps for violative content and emerging trends across features to surface incidents before they elevate, and identify patterns, trends, and gaps in content enforcement during incidents.
• Contain high-risk content quickly and thoroughly during live incidents, ensuring timely mitigation of escalations and crises.
• Collaborate with Trust & Safety, Public Relations, Public Policy, Legal, Product, and Engineering teams to coordinate responses to critical incidents and manage communication strategies.
• Develop and refine incident response and containment workflows, leveraging both automation and manual review as needed.
• Use quantitative methods to analyze incident data to identify areas of risk and opportunity, translating insights into mid-term mitigations and long-term policy, product, and process improvements.

Skills

Portuguese proficiency

Crisis management

Data analysis

Quantitative skills

Communication

SQL

Education

Bachelor's degree

Tools

SQL

Content moderation tools

Python

Job description

TikTok is seeking a Rapid Response Analyst (Bilingual Portuguese) in San Jose to join the Trust & Safety team. You will lead incident response for LATAM and Brazil, drive proactive sweeps, and coordinate cross-functionally to contain crises while refining playbooks and policies.

The role requires strong Portuguese skills, high-tempo work style, and data-driven decision making. Responsibilities include crisis planning, trend detection, containment, and post-incident analysis, with collaboration