Crisis & Lifeline Call Center Specialist

Baptist Health; Montgomery, Northern (AL, KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

Baptist Medical Center South in Montgomery, AL seeks a Call Center Operator to answer phones promptly and professionally, addressing crisis situations and Lifeline calls with appropriate action. This full-time role supports patient communication and routing of messages.

Ideal candidates will be able to sit for long periods, maintain clear diction, and demonstrate high hearing and visual acuity while using PBX equipment and computer systems.

Qualifications

• High school diploma or equivalent required.
• Must be able to sit for prolonged periods.
• Clear diction and high hearing acuity essential.

Responsibilities

• Answer the phone in a timely, courteous, and professional manner.
• Respond to crisis situations and Lifeline calls; take appropriate action.
• May be assigned additional duties within scope of the role.

Skills

Call handling

Crisis response

Lifeline calls

Clear diction

Active listening

Education

High school diploma

Job description

Baptist Medical Center South in Montgomery, AL seeks a Call Center Operator to answer phones promptly and professionally, addressing crisis situations and Lifeline calls with appropriate action. This full-time role supports patient communication and routing of messages.

Ideal candidates will be able to sit for long periods, maintain clear diction, and demonstrate high hearing and visual acuity while using PBX equipment and computer systems.