Patient Communications & Switchboard Specialist

BHS; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

Identity Theft Protection

Tuition Reimbursement

Paid Time Off (PTO)

Maternity/Paternity Leave (Company-Pay

Leave for Bereavement (including pets)

PTO Sell Back Program

Employee Support Fund

Job summary

Baptist Health is seeking a PBX Operator in Lexington, KY for a full-time daytime role. You will handle switchboard calls, monitor alarms, and assist patients with information in a courteous, professional manner.

Requirements include a high school diploma and at least one year of customer service experience. The position emphasizes prompt, courteous communication and reliable workflow management in a healthcare setting.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service experience is preferred.

Responsibilities

• Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner.
• Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly.
• Receive and process work orders in a timely and professional manner.
• Provide information to walk-up visitors and patients in a courteous and professional manner.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Job description

Baptist Health is seeking a PBX Operator in Lexington, KY for a full-time daytime role. You will handle switchboard calls, monitor alarms, and assist patients with information in a courteous, professional manner.

Requirements include a high school diploma and at least one year of customer service experience. The position emphasizes prompt, courteous communication and reliable workflow management in a healthcare setting.