Patient Care Call Center Agent (Bilingual)

Christian Community Health Fellowship; Birmingham (AL); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Christ Health Center in Birmingham, Alabama, seeks a compassionate Call Center Representative to be the first point of contact for patients. The role involves routing calls, taking messages, updating patient demographics, and scheduling appointments by phone.

You will assist with registration and checkout and may perform related clerical duties. Bilingual Spanish is preferred; strong communication and data-entry skills are essential for success.

Qualifications

• Requires High School Diploma or equivalent.
• 1-2 years of administrative experience.

Responsibilities

• Answer incoming calls.
• Check and follow up on voicemail messages.
• Maintain and update patient demographics.
• Schedule patient appointments.
• Assist with patient registration and check-out.
• Perform other clerical duties as needed.

Skills

Verbal communication

Telephone skills

Reading documents

Data entry

Organizational skills

Microsoft Office

Spanish bilingual

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Christ Health Center in Birmingham, Alabama, seeks a compassionate Call Center Representative to be the first point of contact for patients. The role involves routing calls, taking messages, updating patient demographics, and scheduling appointments by phone.

You will assist with registration and checkout and may perform related clerical duties. Bilingual Spanish is preferred; strong communication and data-entry skills are essential for success.