Call Center Operator

Baptist Health; Montgomery, Northern (AL, KY); Hybrid; USD 26,000 - 38,000; Full time

Job summary

Baptist Medical Center South in Montgomery, AL seeks a Call Center Operator to answer phones promptly and professionally, addressing crisis situations and Lifeline calls with appropriate action. This full-time role supports patient communication and routing of messages.

Ideal candidates will be able to sit for long periods, maintain clear diction, and demonstrate high hearing and visual acuity while using PBX equipment and computer systems.

Qualifications

• High school diploma or equivalent required.
• Must be able to sit for prolonged periods.
• Clear diction and high hearing acuity essential.

Responsibilities

• Answer the phone in a timely, courteous, and professional manner.
• Respond to crisis situations and Lifeline calls; take appropriate action.
• May be assigned additional duties within scope of the role.

Skills

Call handling

Crisis response

Lifeline calls

Clear diction

Active listening

Education

High school diploma

Job description

## Call Center OperatorApply: 1- Onsite: Baptist Medical Center South: Full time: Posted Today: JR107354Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.To learn more about Baptist Health, visit us at https://www.baptistfirst.org.**Highlights:****Summary**: The Call Center Operator shall be repsonsible to answer the phone in a timely, courteous, and professional manner, as well as, to respond accordingly to any crisis situation. Additionally, this individual must also be able to respond to Lifeline calls and take appropriate measures for the call. This position may have additional duties assigned that are within scope of the role.**Education / Experience**: High school graduate or equivalent required.**License / Certification**: None**Knowledge, Skills, and Abilities**: • Must be able to sit for prolonged periods of time. • Must be continuously alert and able to discern caller's needs to take quick and correct action. • Must speak with clear diction at all times and have a high level of hearing and visual acuity.**Working Conditions/Physical Requirements**:Continuous sitting at the PBX console answering phones. Continuous talking when answering phones and relaying messages. There is frequent reaching, use of hands and repetitive action. There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person. Continuous visual acuity at close and distant range. Inside protected from weather conditions but not necessarily from temperature changes. Minimal noise levels. Much exposure to computer work. Occasional exposure to risk of electrical shock. Some exposure to infectious disease while performing job-related tasks. Some exposure to hazardous chemicals. Occasional exposure to radiation.**Primary Location:**Baptist Medical Center South**Job:**Call Center OperatorCall Center Operator**Job Type:**Regular-Full time**Shift**:Second Shift (United States of America)