Crisis Access & 988 Lifeline Specialist (Night Shift)

SPECTRACARE HEALTH SYSTEMS GROUP; Dothan (AL); Vor Ort; USD 25.000 - 30.000; Teilzeit

Zusammenfassung

SpectraCare Health Systems Group in Dothan, AL seeks an Access to Care Specialist to screen admissions and coordinate crisis services for consumers. This role includes initial telephonic screening, securing payor sources, and facilitating appropriate level of care using clinical criteria.

The position also covers the Lifeline 988 crisis line, answering calls overnight weekends, de‑escalating crises, and providing resources. Strong empathy, confidentiality, and teamwork are essential.

Qualifikationen

• Experience in crisis intervention and mental health services.
• Knowledge of crisis intervention techniques and community resources.
• Ability to interpret guidelines and maintain confidentiality.
• Familiarity with medical billing/insurance concepts helpful.

Aufgaben

• Screen service requests, assess risk, and prioritize needs.
• Facilitate admission to SpectraCare programs using clinical criteria.
• Conduct initial telephonic screenings and document logs.
• Assist with securing and confirming payor sources for services.
• Rotate call coverage for 988 Lifeline and Access to Care.
• Provide crisis intervention and referrals; maintain confidential records.

Kenntnisse

Administrative skills

Crisis intervention

Community resources

Data confidentiality

EMR systems

Medicare/Medicaid knowledge

Cultural diversity

Decision making

Strong communication

Teamwork

Ausbildung

Bachelor’s in psychology/social work

Tools

EMR systems

Jobbeschreibung

SpectraCare Health Systems Group in Dothan, AL seeks an Access to Care Specialist to screen admissions and coordinate crisis services for consumers. This role includes initial telephonic screening, securing payor sources, and facilitating appropriate level of care using clinical criteria.

The position also covers the Lifeline 988 crisis line, answering calls overnight weekends, de‑escalating crises, and providing resources. Strong empathy, confidentiality, and teamwork are essential.