Crisis Intervention Specialist I - Telephone Response

Keystone Health; Chambersburg (Franklin County); On-site; USD 45,000 - 65,000; Full time

Job summary

Keystone Health in Chambersburg, PA seeks a Crisis Intervention Specialist I - Telephone Response to join our team and support individuals in emotional crises via the 988 Lifeline. This role conducts assessments, provides crisis intervention, and de-escalation over the phone, connecting callers with appropriate community resources.

The position emphasizes compassionate, confidential support and requires CPR certification and relevant education or experience as outlined in the job posting.

Qualifications

• Bachelor's degree or RN or 12 credits in related fields, or equivalent substitutions described in the posting.
• Current CPR Certification is required.
• Experience or exposure to mental health services preferred per job listing.

Responsibilities

• Answer the 988 Suicide & Crisis Lifeline via telephone and provide support.
• Assess caller needs, offer crisis intervention and de-escalation.
• Connect individuals with appropriate community resources and referrals.

Skills

Crisis intervention

Telephone support

De-escalation techniques

Empathy and listening

Education

Bachelor's degree in sociology / social work / psychology / gerontology / anthropology / political science / history / criminal justice / nursing / education

Registered nurse (RN)

High school diploma with 12 college credits in related fields

High school diploma with 3 years mental health direct care experience

Consumer or family member with advocacy/leadership experience

Supervisor experience in mental health (5+ years prior to 1992)

Job description

At Keystone Health, we aspire for you to feel empowered and fulfilled as you work towards our shared mission of delivering heartfelt care. Earn a living where your heart truly belongs.

Keystone Health Crisis is seeking a full-time Crisis Intervention Specialist - Telephone Response to join our team.

The Crisis Intervention Specialist I - Telephone Response is responsible for answering the 988 Suicide & Crisis Lifeline and providing telephone-based support to individuals experiencing emotional or behavioral health crises. This position assesses caller needs, offers crisis intervention and de-escalation support, and connects individuals with appropriate community resources and referrals as needed.

EDUCATION and/or EXPERIENCE:

Bachelor's degree in with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, education or a related field OR Be a registered nurse OR Have a high school diploma or equivalency and 12 semester credit hours in sociology, social work, psychology, social work, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education or related field OR Have a high school diploma or equivalency and 3 years of mental health direct care experience in public or private human services with employment as a mental health staff person prior to 1/1/92. OR be a consumer or a family member who has 1 year of experience as an advocate or leader in a consumer or family group and has a high school diploma or GED. OR Staff persons employed by a provider who have 5 years' experience as a supervisor of mental health services in a mental health agency prior to 1/1/92 will be exempt from this section.

LICENSES and CERTIFICATIONS:

Current CPR Certification.

Join a dedicated team committed to supporting the mental health and well-being of our community through timely, compassionate crisis response services.

Keystone Health is an Equal Opportunity Employer