Crisis Intervention Specialist - 988 Telephone Support

Keystone Health; Chambersburg (Franklin County); On-site; USD 45,000 - 65,000; Full time

Job summary

Keystone Health in Chambersburg, PA seeks a Crisis Intervention Specialist I - Telephone Response to join our team and support individuals in emotional crises via the 988 Lifeline. This role conducts assessments, provides crisis intervention, and de-escalation over the phone, connecting callers with appropriate community resources.

The position emphasizes compassionate, confidential support and requires CPR certification and relevant education or experience as outlined in the job posting.

Qualifications

• Bachelor's degree or RN or 12 credits in related fields, or equivalent substitutions described in the posting.
• Current CPR Certification is required.
• Experience or exposure to mental health services preferred per job listing.

Responsibilities

• Answer the 988 Suicide & Crisis Lifeline via telephone and provide support.
• Assess caller needs, offer crisis intervention and de-escalation.
• Connect individuals with appropriate community resources and referrals.

Skills

Crisis intervention

Telephone support

De-escalation techniques

Empathy and listening

Education

Bachelor's degree in sociology / social work / psychology / gerontology / anthropology / political science / history / criminal justice / nursing / education

Registered nurse (RN)

High school diploma with 12 college credits in related fields

High school diploma with 3 years mental health direct care experience

Consumer or family member with advocacy/leadership experience

Supervisor experience in mental health (5+ years prior to 1992)

Job description

Keystone Health in Chambersburg, PA seeks a Crisis Intervention Specialist I - Telephone Response to join our team and support individuals in emotional crises via the 988 Lifeline. This role conducts assessments, provides crisis intervention, and de-escalation over the phone, connecting callers with appropriate community resources.

The position emphasizes compassionate, confidential support and requires CPR certification and relevant education or experience as outlined in the job posting.