Crisis Intervention Specialist (24/7 Hotline)

Redwood Community Services Inc; Fort Bragg (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Sign-on bonus $1,000

Comprehensive benefits package

Job summary

Redwood Community Services, Inc. in Fort Bragg, CA seeks a Crisis Worker to provide urgent crisis de-escalation, assessment, and linkage services under the Program Manager.

The role emphasizes safety-focused, short-term interventions, with in-the-moment coaching and crisis intervention tailored to client needs. Responsibilities include responding to 24/7 hotline calls, de-escalation, counseling, evaluations for 5150 holds, and coordinating inpatient placement.

Qualifications

• MHRS level requirements: one of I/II/III with specified education and experience.
• Experience must include working with individuals with Severe Mental Illness (SMI) or comorbid conditions.
• Certification and background checks are required.

Responsibilities

• Responds to 24/7 crisis calls via RC3 Hotline and Mendocino County Access Line.
• Provides rapid in-person response to emergency referrals within 20–40 minutes.
• De-escalates high-risk situations to ensure safety.
• Performs counseling and crisis intervention with clients.
• Documents crisis contacts and interventions per standards.
• Coordinates inpatient bed placement and transport when needed.

Education

MHRS I: Associate's Degree & 6 years experience in a mental health-related field.

MHRS II: Bachelor's Degree & 4 years experience in a mental health-related field.

MHRS III: Master's Degree & 2 years experience in a mental health-related field.

Job description

Redwood Community Services, Inc. in Fort Bragg, CA seeks a Crisis Worker to provide urgent crisis de-escalation, assessment, and linkage services under the Program Manager.

The role emphasizes safety-focused, short-term interventions, with in-the-moment coaching and crisis intervention tailored to client needs. Responsibilities include responding to 24/7 hotline calls, de-escalation, counseling, evaluations for 5150 holds, and coordinating inpatient placement.