Crisis Worker

Redwood Community Services Inc; Fort Bragg (CA); On-site; USD 37,000 - 43,000; Full time

Benefits offered by this job

Sign-on bonus $1,000

Comprehensive benefits package

Job summary

Redwood Community Services, Inc. in Fort Bragg, CA seeks a Crisis Worker to provide urgent crisis de-escalation, assessment, and linkage services under the Program Manager.

The role emphasizes safety-focused, short-term interventions, with in-the-moment coaching and crisis intervention tailored to client needs. Responsibilities include responding to 24/7 hotline calls, de-escalation, counseling, evaluations for 5150 holds, and coordinating inpatient placement.

Qualifications

• MHRS level requirements: one of I/II/III with specified education and experience.
• Experience must include working with individuals with Severe Mental Illness (SMI) or comorbid conditions.
• Certification and background checks are required.

Responsibilities

• Responds to 24/7 crisis calls via RC3 Hotline and Mendocino County Access Line.
• Provides rapid in-person response to emergency referrals within 20–40 minutes.
• De-escalates high-risk situations to ensure safety.
• Performs counseling and crisis intervention with clients.
• Documents crisis contacts and interventions per standards.
• Coordinates inpatient bed placement and transport when needed.

Education

MHRS I: Associate's Degree & 6 years experience in a mental health-related field.

MHRS II: Bachelor's Degree & 4 years experience in a mental health-related field.

MHRS III: Master's Degree & 2 years experience in a mental health-related field.

Job description

Job Details: Job Location: Fort Bragg, CA 95437, Position Type: Full Time, Education Level: Associate's Degree, Salary Range: $27.30 - $31.40 Hourly, Travel Percentage: Personal Vehicle Use, Job Shift: Any, Job Category: Nonprofit - Social Services, Job Title: Crisis Worker Department: Crisis Response Services Location: Fort Bragg, CA Status: Full-Time, 3/4-Time, Part-Time, On-Call positions available, Non-Exempt Hours: 0-40 hours per week Salary: $27.30-$31.40 per hour (DOE) / Additional Differentials Must Qualify Open Date: March 1, 2026 Close Date: Open until filled $1,000 Sign-On Bonus: The sign-on bonus is paid in two installments: $500 upon hire into the Crisis Worker position and an additional $500 after successfully completing six months of employment. Certification Requirement: A valid 5150 Certification is required prior to being classified as a Crisis Worker. Pay Differentials Offered (must qualify through testing or verification): Language Translation - Bi-cultural Spanish: $1.00 per hour Bimodal Bilingualism - ASL Sign Language: $1.00 per hour Bimodal Multilingualism - ASL Sign Language: $2.00 per hour

Overview:

Provides urgent crisis de-escalation, assessment, and linkage services to Mendocino County consumers during a crisis intervention. Works under the direction of the Program Manager to provide short-term, strengths based, safety focused intervention that is individualized to client current need. Services will be aimed at stability and linkage. Ability to provide in-the-moment coaching, problem-solving, coping, skill development, safety planning, and crisis intervention. Immediate response to emergency referrals.

Key Responsibilities:

• Responds to incoming crisis calls through the 24/7 RC3 Hotline and Mendocino County Access Line, providing timely and effective support. When necessary, delivers rapid in-person response to emergency referrals within 20-40 minutes.
• Effectively de-escalates high-risk situations, prioritizing and ensuring the safety of all individuals involved.
• Performs counseling and psychotherapy services, including crisis intervention, one-on-one client engagement, problem identification, and goal-oriented support.
• Conducts comprehensive evaluations and assessments to determine the need for involuntary hospitalization under 5150/5585 criteria and, when appropriate, completes the required legal documentation to initiate holds.
• Maintains the ability to rescind or invalidate holds with appropriate supervisory approval.
• Coordinates placement by securing inpatient psychiatric beds and arranging safe and timely transportation for clients requiring hospitalization.
• Accurately documents all crisis and service-related contacts, including detailed records of interventions and outcomes, in accordance with agency and regulatory standards.

Qualifications: Education/Experience:

• MHRS I: Associate's Degree & 6 years experience in a mental health-related field.
• MHRS II: Bachelor's Degree & 4 years experience in a mental health-related field.
• MHRS III: Master's Degree & 2 years experience in a mental health-related field.
• Experience must include direct work with individuals diagnosed with Severe Mental Illness (SMI) and/or those with comorbid conditions involving SMI.

Conditions of Employment:

• Certification Requirement: A valid 5150 Certification is required prior to being classified as a Crisis Worker.
• Must pass a clear background check with DOJ & FBI.
• CPR and First Aid Certified.
• TB Exam and Physical at the time of employment.

Driving Requirement:

This position requires the use of a personal vehicle for business purposes and on-call rotation. Driving is a required function of this position. Employees must use a personal vehicle that meet all agency requirements, including maintaining liability insurance that meets or exceeds state requirements. Employees are responsible for ensuring the timely renewal of their vehicle insurance policies and providing updated documentation to the agency to remain in good standing and compliant with position requirements.

On-Call Rotation:

• Employees will participate in the on-call rotation for the program.
• Employees must commit to at least one weekend per month.
• Employees will be required to sign an on-call agreement.

Training:

RCS provides an in-depth onboarding and training orientation, which includes CPR/First Aid, Crisis Communication/Pro-ACT, Trauma-Informed Care, Motivational Interviewing, Collaborative Problem Solving, introductions to all RCS departments, and other valuable trainings.

Benefits:

Comprehensive benefits package available.

Redwood Community Services, Inc. is an Equal Opportunity Employer and values diversity at all levels of its workforce.