Crisis Intake Specialist: Trusted Guidance

Michigan Auto Law; Farmington Hills (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Michigan Auto Law is seeking a compassionate intake specialist who can greet clients in crisis, earn trust quickly, and guide them toward hiring the firm today. We value warm, authentic service that helps people make the right call fast.

You will listen, reassure, and direct callers to the best next steps, ensuring they feel supported from the first contact. This role emphasizes strong communication, empathy, and the ability to manage stressful situations with composure while upholding the

Qualifications

• Exceptional listening and communication skills.
• Ability to stay calm in high-pressure situations.

Responsibilities

• Greet clients and assess their needs in crisis situations.
• Guide callers to appropriate next steps and scheduling.
• Document conversations and pass to the legal team.

Job description

Michigan Auto Law is seeking a compassionate intake specialist who can greet clients in crisis, earn trust quickly, and guide them toward hiring the firm today. We value warm, authentic service that helps people make the right call fast.

You will listen, reassure, and direct callers to the best next steps, ensuring they feel supported from the first contact. This role emphasizes strong communication, empathy, and the ability to manage stressful situations with composure while upholding the