Intake Specialist, Client Advocacy

Michigan Auto Law; Farmington Hills (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Michigan Auto Law is seeking a compassionate intake specialist who can greet clients in crisis, earn trust quickly, and guide them toward hiring the firm today. We value warm, authentic service that helps people make the right call fast.

You will listen, reassure, and direct callers to the best next steps, ensuring they feel supported from the first contact. This role emphasizes strong communication, empathy, and the ability to manage stressful situations with composure while upholding the

Qualifications

• Exceptional listening and communication skills.
• Ability to stay calm in high-pressure situations.

Responsibilities

• Greet clients and assess their needs in crisis situations.
• Guide callers to appropriate next steps and scheduling.
• Document conversations and pass to the legal team.

Job description

Every day, people who have just been through the worst moment of their lives call Michigan Auto Law looking for someone to tell them what to do next. How we answer that call determines whether they hire us or hang up and call a competitor instead.

We're looking for someone who can own that moment. Not a script reader. Not an order taker. Someone genuinely warm who can sit with a person in crisis, earn their trust in the first two minutes, and confidently guide them toward the decision that's actually best for them: hiring us, today, before they make a mistake that costs them their case.

The customer service instincts matter here, but they're in service of something bigger: helping someone make the right call, quickly, when it counts most. If you've spent your career persuading people, building trust fast, and helping them act decisively instead of stalling, we want to talk to you.