Crisis Intake & Admissions Support Specialist

Pine Rest - Psychiatric Urgent Care; Grand Rapids (MI); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

403(b) match

PTO

Tuition assistance

Employee assistance program

Tuition discount with Davenport Univ.

Job summary

Pine Rest - Psychiatric Urgent Care in Grand Rapids, MI is seeking an Administrative Intake Support Specialist to provide intake phone triage, patient reception, registration and admission. You will deliver compassionate, inclusive care and ensure accurate records while guiding patients through the admission process.

Responsibilities include crisis-call handling, switchboard management, insurance verification and courteous communication with patients and families, collaborating with multiple

Qualifications

• Associate degree or equivalent knowledge, skills, experience and abilities required.
• Ability to provide culturally inclusive care with a wide range of individuals in a diverse community setting.
• Strong interpersonal skills for interacting with patients, families and multi-disciplinary teams.

Responsibilities

• Provide intake phone triage and admissions support.
• Handle switchboard operations and route calls to appropriate staff.
• Conduct patient registration and insurance verification.
• Complete admission paperwork and support the assessment process.
• Assist with crisis calls and ensure a calm, professional response.

Skills

Customer service

Phone triage

Interpersonal skills

Education

Associate degree

Job description

Pine Rest - Psychiatric Urgent Care in Grand Rapids, MI is seeking an Administrative Intake Support Specialist to provide intake phone triage, patient reception, registration and admission. You will deliver compassionate, inclusive care and ensure accurate records while guiding patients through the admission process.

Responsibilities include crisis-call handling, switchboard management, insurance verification and courteous communication with patients and families, collaborating with multiple