Crisis Counselor, 1st Shift (Full Time)

Kenosha Human Development Services; Kenosha (WI); On-site; USD 29,000 - 32,000; Full time

Job summary

KENOSHA HUMAN DEVELOPMENT SERVICES, INC. is seeking a Crisis Counselor at the Crisis Prevention Center in Kenosha, WI. The role provides walk-in, telephone and mobile crisis interventions and connects clients with community resources.

Requirements include a Bachelor's degree, strong communication skills, English proficiency, and willingness to learn treatment philosophies. In-person role; 40 hours per week; pay range $21.20 to $23.32 per hour.

Qualifications

• Bachelor's degree required.
• Strong verbal and written communication skills.
• Ability to observe, interpret, assess and document human behaviors.
• Ability to work at an active pace for a full shift.
• Must complete minimum 40 hours of training upon hire.
• Proficient in English; bilingual Spanish a plus.
• Reliable transportation and valid driver's license with good driving record; own auto insurance.
• Ability to maintain records and document case notes daily.
• Ability to give and receive feedback within a team.
• Must be willing to learn and align with treatment philosophies.

Responsibilities

• Crisis intervention for Kenosha County and coordination of on-site or phone responses.
• Refer or authorize county-funded services as appropriate.
• Assess and assist with emergency psychiatric inpatient hospital authorization when needed.
• Refer to crisis stabilization centers and facilitate transportation as required.
• Respond to law enforcement and assist victims with safety planning and referrals.
• Complete required documentation and maintain records for state certification.

Skills

Communication skills

Observation/Assessment

Stamina

Professionalism

Training

English proficiency

Driver's license

Auto insurance

Documentation

Feedback

Mobility

Adaptability

Spanish bilingual (plus)

Education

Bachelor's degree

Job description

KENOSHA HUMAN DEVELOPMENT SERVICES, INC.
3536 52nd Street Kenosha, WI 53144

Division/Department: Crisis and Stabilization Services
Location: Crisis Prevention Center
Job Title: Crisis Counselor
Reports To: Crisis Program Manager
Type of Position: Full-time
FLSA Status: Non-Exempt
Schedule: 40 hours per week or as demanded by the position (In-Person)
Pay Range: $21.20 to $23.32 per hour

POSITION SUMMARY

The Crisis Counselor provides walk-in, telephone and mobile interventions to individuals experiencing a mental health emergency. This position also provides the client linkage and follow-up to community resources.

RESPONSIBILITIES

• 1. Crisis intervention for Kenosha County:
  • a. Respond in timely manner to caller; prioritize calls as necessary
  • b. Determine need for phone or on-site intervention and respond accordingly
  • c. Perform assessment and ascertain elements of crisis and degree of danger/urgency involved; obtain assistance as needed
  • d. Defuse immediate crisis reactions; collaborate with involved parties to develop safety plan, advocate as needed and facilitate outcome
  • e. Provide supportive listening, feedback, information and referral
  • f. Respond to local detention facilities for suicide assessment of targeted inmates
• 2. Refer/provide authorization for county-funded services as appropriate
  • a. Consult with ER staff when voluntary placements need to be funded by Kenosha County
• 3. Assess/provide emergency psychiatric inpatient hospital authorization when deemed appropriate
  • a. Assist law enforcement in determining the need for involuntary inpatient care
  • b. Present alternatives when suitable i.e., safety planning
  • c. Assess and assist in determining suitable placement for voluntary detox of substance addicted persons
• 4. Assess/refer/admit to KARE Center for crisis stabilization and/or to defer emergency hospital admissions
  • a. May provide facilitating services (such as transportation) as needed
• 5. Respond to crime scenes as requested by Law Enforcement
  • a. Assist police as requested and instructed
  • b. Assist in defusing victims and witnesses
  • c. Provide referrals/immediately needed services
  • d. Create short term safety plans for victims and witnesses involved, facilitate as needed
• 6. Perform individual employee requirements for continuing education and clinical supervision as required for agency state certification
  • a. Maintain accurate record of task completion
• 7. Perform other work as required by the Emergency Mental Health Services Supervisor
• 8. Promptly complete all required documentation for work as described above

QUALIFICATIONS: Bachelor's degree required.

• 1. Excellent verbal and written communication skills
• 2. Ability to observe, interpret, assess, and document human behaviors
• 3. Ability to maintain active pace for up to an eight-hour shift
• 4. Professional attitude, strong work ethic, ability to work independently and to maintain solid, personal boundaries
• 5. Upon hire, must complete minimum of 40 hours training
• 6. Ability to effectively communicate, both written and verbally, in the English language
• 7. Must have reliable transportation and valid driver’s license with good driving record
• 8. Must carry own auto insurance with at least 100,000/300,000/100,000 coverage
• 9. Ability to maintain records and document case notes daily
• 10. Ability to give and accept feedback as a part of a team
• 11. Ability to traverse within the workspace and community frequently
• 12. Be willing to learn and work with the treatment philosophies
• 13. Bilingual in Spanish a plus

Kenosha Human Development Services is an Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, sex, religion, disability, national origin, veteran status, sexual orientation, sexual identity, or any other status protected under federal, state, and local law. All employment is decided on the basis of qualifications, merit, and business need.