Crisis Counselor - Part Time

Kenosha Human Development Services; Kenosha (WI); On-site; USD 24,000 - 34,000; Part time

Job summary

Kenosha Human Development Services seeks a Crisis Counselor to provide walk-in, telephone, and mobile crisis interventions, linking clients to resources and following up for safety. The role supports individuals in mental health emergencies and collaborates with local agencies to develop safety plans and referrals.

Starting pay is $21.20 per hour. The position emphasizes strong communication, documentation, and adherence to professional standards, with primarily second‑shift weekday hours and

Qualifications

• Excellent verbal and written communication skills.
• Ability to observe, interpret, assess and document human behaviors.
• Ability to maintain active pace for up to an eight hour shift.
• Professional attitude, strong work ethic, ability to work independently and to maintain solid boundaries.
• Upon hire, must complete minimum of 40 hours training.
• Ability to communicate effectively in English.
• Must have reliable transportation and valid driver's license with good driving record.
• Must carry own auto insurance with at least 100,000/300,000/100,000 coverage.
• Ability to maintain records and document case notes daily.
• Ability to give and accept feedback as part of a team.
• Ability to traverse within the workspace and community frequently.
• Be willing to learn and work with the treatment philosophies.
• Bilingual in Spanish a plus.
• This position is primarily 2nd shift weekdays. Weekend hours may include first shift options. Must be available some holidays.

Responsibilities

• Crisis intervention for Kenosha County: Respond in timely manner to caller; prioritize calls as necessary.
• Determine need for phone or on-site intervention and respond accordingly.
• Perform assessment and ascertain elements of crisis and degree of danger/urgency involved; obtain assistance as needed and facilitate outcome.
• Defuse immediate crisis reactions; collaborate with involved parties to develop safety plan, advocate as needed and facilitate outcome.
• Provide supportive listening, feedback, information and referral.
• Respond to local detention facilities for suicide assessment of targeted inmates.
• Refer/provide authorization for county-funded services as appropriate; consult with ER staff when voluntary placements need funding.
• Assess/provide emergency psychiatric inpatient hospital authorization when deemed appropriate; assist law enforcement in determining involuntary inpatient care.
• Assess/refer/admit to KARE Center for crisis stabilization and/or to defer emergency hospital admissions; may provide facilitating services such as transportation.
• Respond to crime scenes as requested by Law Enforcement; assist police and in defusing victims and witnesses; provide referrals and short term safety plans.
• Perform other work as required by the Emergency Mental Health Services Supervisor; complete all required documentation.

Skills

Verbal communication

Written communication

Crisis intervention

Assessment & documentation

HIPAA/compliance

Team collaboration

English proficiency

Driver's license

Auto insurance knowledge

Multitasking

Cultural sensitivity

BilingualSpanish a plus

Shift availability

Education

Bachelor's Degree

Job description

KENOSHA HUMAN DEVELOPMENT SERVICES, INC.

3536 52nd Street

Kenosha, WI 53144

Division/Department: Crisis and Stabilization Services

Location: Crisis Prevention Center

Job Title: Crisis Counselor

Reports To: Crisis Program Manager

Type of Position: Part‑Time

FSLA Status: Non‑exempt

Schedule: As scheduled

Starting Pay: $21.20 per hour

POSITION SUMMARY

The Crisis Counselor provides walk‑in, telephone and mobile interventions to individuals experiencing a mental health emergency. This position also provides the client linkage and follow‑up to community resources.

RESPONSIBILITIES

• 1. Crisis intervention for Kenosha County:
  • a. Respond in timely manner to caller; prioritize calls as necessary
  • b. Determine need for phone or on-site intervention and respond accordingly
  • c. Perform assessment and ascertain elements of crisis and degree of danger/urgency involved; obtain assistance as needed and facilitate outcome
  • d. Defuse immediate crisis reactions; collaborate with involved parties to develop safety plan, advocate as needed and facilitate outcome
  • e. Provide supportive listening, feedback, information and referral
  • f. Respond to local detention facilities for suicide assessment of targeted inmates
• 2. Refer/provide authorization for county-funded services as appropriate
  • a. Consult with ER staff when voluntary placements need to be funded by Kenosha County
• 3. Assess/provide emergency psychiatric inpatient hospital authorization when deemed appropriate
  • a. Assist law enforcement in determining the need for involuntary inpatient care
  • b. Present alternatives when suitable i.e., safety planning
  • c. Assess and assist in determining suitable placement for voluntary detox of substance addicted persons
• 4. Assess/refer/admit to KARE Center for crisis stabilization and/or to defer emergency hospital admissions
  • a. May provide facilitating services (such as transportation) as needed
• 5. Respond to crime scenes as requested by Law Enforcement
  • a. Assist police as requested and instructed
  • b. Assist in defusing victims and witnesses
  • c. Provide referrals/immediately needed services
  • d. Create short term safety plans for victims and witnesses involved, facilitate as needed
• 6. Perform individual employee requirements for continuing education and clinical supervision as required for agency
  • a. Maintain accurate record of task completion
• 7. Perform other work as required by the Emergency Mental Health Services Supervisor
• 8. Promptly complete all required documentation for work as described above

PROFESSIONALISM

• 1. Conduct oneself in a professional manner
  • a. Maintain the confidentiality and other rights of participants, families and staff and follow HIPPA Guidelines for all verbal and written communication
  • b. Problem-solve difficult situations in a timely manner
  • c. Manage difficult or emotional consumer situations by responding promptly to needs, requests for assistance and services
  • d. Give, receive and act upon feedback from supervisors and co-workers in an appropriate manner
  • e. Maintain professional boundaries with consumers and co-workers at all times
  • f. Understand cultural diversity and have respect for others’ values and culture
  • g. Attend training as requested by supervisors
  • h. Other tasks as assigned by supervisors

QUALIFICATIONS: Bachelor’s Degree required.

• 1. Excellent verbal and written communication skills
• 2. Ability to observe, interpret, assess and document human behaviors
• 3. Ability to maintain active pace for up to an eight hour shift
• 4. Professional attitude, strong work ethic, ability to work independently and to maintain solid, personal boundaries
• 5. Upon hire, must complete minimum of 40 hours training
• 6. Ability to effectively communicate, both written and verbally, in the English language
• 7. Must have reliable transportation and valid driver’s license with good driving record
• 8. Must carry own auto insurance with at least 100,000/300,000/100,000 coverage
• 9. Ability to maintain records and document case notes daily
• 10. Ability to give and accept feedback as a part of a team
• 11. Ability to traverse within the workspace and community frequently
• 12. Be willing to learn and work with the treatment philosophies
• 13. Bilingual in Spanish a plus
• 14. This position is primarily 2nd shift weekdays. Weekend hours may include first shift options. Must be available some holidays.

Kenosha Human Development Services is an Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, sex, religion, disability, national origin, veteran status, sexual orientation, sexual identity, or any other status protected under federal, state, and local law. All employment is decided on the basis of qualifications, merit, and business need.