Crisis Counselor, 2nd Shift (Full Time)

Kenosha-Human-Development-Services,-Inc; Kenosha (WI); On-site; USD 29,000 - 32,000; Full time

Job summary

Kenosha Human Development Services, Inc. is seeking a Crisis Counselor to provide walk-in, phone, and mobile crisis interventions in Kenosha, WI. You will link clients to community resources and follow up to ensure safety and stabilization.

The role requires a Bachelor's degree and strong communication skills. It is a full-time, in-person position at the Crisis Prevention Center, with a typical 40-hour work week and an exempt status.

Qualifications

• Bachelor's degree required.
• Excellent verbal and written communication skills.
• Ability to observe, interpret, assess, and document human behaviors.
• Ability to maintain active pace for up to an eight-hour shift.
• Professional attitude and ability to work independently with clear boundaries.
• Must complete minimum of 40 hours training upon hire.
• Must communicate effectively in English.
• Reliable transportation and valid driver's license with good driving record.
• Must carry auto insurance with 100,000/300,000/100,000 coverage.
• Ability to maintain records and document case notes daily.

Responsibilities

• Provide crisis interventions via walk-in, telephone and mobile outreach.
• Link clients to community resources and arrange follow-up.
• Refer and authorize county-funded services as appropriate.
• Assist with emergency psychiatric and involuntary inpatient determinations as needed.
• Coordinate with law enforcement and agencies for safety planning and referrals.
• Complete required documentation promptly.

Skills

Verbal communication

Written communication

Observation/assessment

Independent work

Time management

English proficiency

Bilingual in Spanish (nice to have)

Education

Bachelor's degree

Job description

About this position

KENOSHA HUMAN DEVELOPMENT SERVICES, INC.
3536 52nd Street Kenosha, WI 53144

Division/Department: Crisis and Stabilization Services
Location: Crisis Prevention Center
Job Title: Crisis Counselor
Reports To: Crisis Program Manager
Type of Position: Full-time
FLSA Status: Exempt
Schedule:40 hours per week or as demanded by the position (In-Person)
Pay Range: $21.20 to $23.32 per hour

POSITION SUMMARY
The Crisis Counselor provides walk-in, telephone and mobile interventions to individuals experiencing a mental health emergency. This position also provides the client linkage and follow-up to community resources.

RESPONSIBILITIES

1. Crisis intervention for Kenosha County:
   1. Respond in timely manner to caller; prioritize calls as necessary
   2. Determine need for phone or on-site intervention and respond accordingly
   3. Perform assessment and ascertain elements of crisis and degree of danger/urgency involved; obtain assistance as needed
   4. Defuse immediate crisis reactions; collaborate with involved parties to develop safety plan, advocate as needed and facilitate outcome
   5. Provide supportive listening, feedback, information and referral
   6. Respond to local detention facilities for suicide assessment of targeted inmates
2. Refer/provide authorization for county-funded services as appropriate
   1. Consult with ER staff when voluntary placements need to be funded by Kenosha County
3. Assess/provide emergency psychiatric inpatient hospital authorization when deemed appropriate
   1. Assist law enforcement in determining the need for involuntary inpatient care
   2. Present alternatives when suitable i.e., safety planning
   3. Assess and assist in determining suitable placement for voluntary detox of substance addicted persons
4. Assess/refer/admit to KARE Center for crisis stabilization and/or to defer emergency hospital admissions
   1. May provide facilitating services (such as transportation) as needed
5. Respond to crime scenes as requested by Law Enforcement
   1. Assist police as requested and instructed
   2. Assist in defusing victims and witnesses
   3. Provide referrals/immediately needed services
   4. Create short term safety plans for victims and witnesses involved, facilitate as needed
6. Perform individual employee requirements for continuing education and clinical supervision as required for agency state certification
   1. Maintain accurate record of task completion
7. Perform other work as required by the Emergency Mental Health Services Supervisor
8. Promptly complete all required documentation for work as described above

QUALIFICATIONS: Bachelor's degree required.

1. Excellent verbal and written communication skills
2. Ability to observe, interpret, assess, and document human behaviors
3. Ability to maintain active pace for up to an eight-hour shift
4. Professional attitude, strong work ethic, ability to work independently and to maintain solid, personal boundaries
5. Upon hire, must complete minimum of 40 hours training
6. Ability to effectively communicate, both written and verbally, in the English language
7. Must have reliable transportation and valid driver’s license with good driving record
8. Must carry own auto insurance with at least 100,000/300,000/100,000 coverage
9. Ability to maintain records and document case notes daily
10. Ability to give and accept feedback as a part of a team
11. Ability to traverse within the workspace and community frequently
12. Be willing to learn and work with the treatment philosophies
13. Bilingual in Spanish a plus

Kenosha Human Development Services is an Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, sex, religion, disability, national origin, veteran status, sexual orientation, sexual identity, or any other status protected under federal, state, and local law. All employment is decided on the basis of qualifications, merit, and business need.