Crisis Counselor, 2nd Shift (Full Time)

Kenosha Human Development Services; Kenosha (WI); On-site; USD 29,000 - 32,000; Full time

Job summary

Kenosha Human Development Services, Inc. is seeking a Crisis Counselor to provide walk-in, telephone and mobile interventions for individuals in mental health crisis, and to link clients with community resources at the Crisis Prevention Center in Kenosha, WI.

This full-time, exempt role requires a Bachelor's degree and offers 40 hours per week (in-person) with pay of $21.20–$23.32 per hour. Strong communication, documentation and teamwork are essential.

Qualifications

• Bachelor's degree required.
• Excellent verbal and written communication skills.
• Ability to observe, interpret, assess, and document human behaviors.
• Ability to maintain active pace for up to an eight-hour shift.
• Professional attitude, strong work ethic, ability to work independently and to maintain boundaries.
• Must complete minimum of 40 hours training.
• Ability to communicate effectively in English.
• Must have reliable transportation and valid driver's license with good driving record.
• Maintain records and document case notes daily.
• Able to give and receive feedback as part of a team.
• Willing to learn and work with treatment philosophies.
• Bilingual in Spanish a plus.

Responsibilities

• Crisis intervention for Kenosha County with timely response, on-site or via phone.
• Refer/authorize county-funded services and coordinate with ER staff as needed.
• Assess and assist with emergency psychiatric inpatient authorization and detentions.
• Assist in crisis stabilization referrals and transportation as needed.
• Coordinate with law enforcement for crisis response and safety planning.
• Complete required documentation and maintain records.
• Perform duties as required by the Emergency Mental Health Services Supervisor.
• Promote client safety and connect to community resources.

Skills

Verbal communication

Written communication

Observation

Documentation

Teamwork

Independent work

Bilingual in Spanish (plus)

Time management

Education

Bachelor's degree

Job description

KENOSHA HUMAN DEVELOPMENT SERVICES, INC.

3536 52nd Street

Kenosha, WI 53144

Division/Department: Crisis and Stabilization Services

Location: Crisis Prevention Center

Job Title: Crisis Counselor

Reports To: Crisis Program Manager

Type of Position: Full-time

FLSA Status: Exempt

Schedule: 40 hours per week or as demanded by the position (In-Person)

Pay Range: $21.20 to $23.32 per hour

POSITION SUMMARY

The Crisis Counselor provides walk-in, telephone and mobile interventions to individuals experiencing a mental health emergency. This position also provides the client linkage and follow-up to community resources.

RESPONSIBILITIES

• 1. Crisis intervention for Kenosha County:
  • a. Respond in timely manner to caller; prioritize calls as necessary
  • b. Determine need for phone or on-site intervention and respond accordingly
  • c. Perform assessment and ascertain elements of crisis and degree of danger/urgency involved; obtain assistance as needed
  • d. Defuse immediate crisis reactions; collaborate with involved parties to develop safety plan, advocate as needed and facilitate outcome
  • e. Provide supportive listening, feedback, information and referral
  • f. Respond to local detention facilities for suicide assessment of targeted inmates
• 2. Refer/provide authorization for county-funded services as appropriate
  • a. Consult with ER staff when voluntary placements need to be funded by Kenosha County
• 3. Assess/provide emergency psychiatric inpatient hospital authorization when deemed appropriate
  • a. Assist law enforcement in determining the need for involuntary inpatient care
  • b. Present alternatives when suitable i.e., safety planning
  • c. Assess and assist in determining suitable placement for voluntary detox of substance addicted persons
• 4. Assess/refer/admit to KARE Center for crisis stabilization and/or to defer emergency hospital admissions
  • a. May provide facilitating services (such as transportation) as needed
• 5. Respond to crime scenes as requested by Law Enforcement
  • a. Assist police as requested and instructed
  • b. Assist in defusing victims and witnesses
  • c. Provide referrals/immediately needed services
  • d. Create short term safety plans for victims and witnesses involved, facilitate as needed
• 6. Perform individual employee requirements for continuing education and clinical supervision as required for agency state certification
  • a. Maintain accurate record of task completion
• 7. Perform other work as required by the Emergency Mental Health Services Supervisor
• 8. Promptly complete all required documentation for work as described above

QUALIFICATIONS: Bachelor's degree required.

• 1. Excellent verbal and written communication skills
• 2. Ability to observe, interpret, assess, and document human behaviors
• 3. Ability to maintain active pace for up to an eight-hour shift
• 4. Professional attitude, strong work ethic, ability to work independently and to maintain solid, personal boundaries
• 5. Upon hire, must complete minimum of 40 hours training
• 6. Ability to effectively communicate, both written and verbally, in the English language
• 7. Must have reliable transportation and valid driver's license with good driving record
• 8. Must carry own auto insurance with at least 100,000/300,000/100,000 coverage
• 9. Ability to maintain records and document case notes daily
• 10. Ability to give and accept feedback as a part of a team
• 11. Ability to traverse within the workspace and community frequently
• 12. Be willing to learn and work with the treatment philosophies
• 13. Bilingual in Spanish a plus

Kenosha Human Development Services is an Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, sex, religion, disability, national origin, veteran status, sexual orientation, sexual identity, or any other status protected under federal, state, and local law. All employment is decided on the basis of qualifications, merit, and business need.