CASE MANAGER

Mount-View-Assisted-Living; City of Rochester (NY); On-site; USD 50,000 - 72,000; Full time

Job summary

Mount-View-Assisted-Living is seeking a Case Manager to coordinate comprehensive support services for residents and their families. You will assess needs, build relationships, and link to community resources, working with a multidisciplinary team to ensure continuity of care.

The role emphasizes advocacy, crisis intervention, and helping residents achieve well-being, safety, and enhanced quality of life through individualized plans and thorough documentation.

Qualifications

• Bachelor’s degree in Social Work, Human Services, or a related field.
• At least one year of case management or social services experience, preferably within Long Term Care settings.
• Knowledge of crisis intervention techniques and mental health support strategies.
• Familiarity with Elderly support systems including Medicaid and Social Security as well as admission and discharge planning processes.
• Strong communication and interpersonal skills to effectively engage with clients and multidisciplinary teams.

Responsibilities

• Conduct comprehensive assessments of clients’ social, emotional, and health needs to develop individualized care and admission and discharge plans.
• Coordinate and monitor services by collaborating with healthcare providers, social service agencies, and community organizations to ensure clients receive appropriate support.
• Provide crisis intervention and conflict resolution to address immediate client needs and stabilize challenging situations.
• Maintain detailed case records and documentation to track client progress, service delivery, and outcomes in compliance with regulatory standards.
• Advocate for clients’ rights and access to resources, including mental health services, child welfare programs, and other human services.

Skills

Case management

Social services knowledge

Crisis intervention

Conflict resolution

Communication skills

Education

Bachelor's degree in Social Work / Human Services / related field

Tools

Electronic case management systems

Data reporting tools

Job description

The Case Manager plays a pivotal role in coordinating and delivering comprehensive support services to individuals and families. This position is responsible for assessing client needs, developing and creating relationships, and facilitating access to appropriate community resources and services. The Case Manager works closely with multidisciplinary team to ensure continuity of care, particularly for clients facing mental health challenges, crisis situations, or complex social issues. By advocating for clients and collaborating with various agencies, the Case Manager helps to promote client well-being, safety, and long-term stability. Ultimately, this role aims to empower clients through effective intervention, resource linkage, and ongoing support to improve their quality of life and social functioning.

Minimum Qualifications:

• Bachelor’s degree in Social Work, Human Services, or a related field.
• At least one year of experience in case management or social services, preferably within Long Term Care settings.
• Knowledge of crisis intervention techniques and mental health support strategies.
• Familiarity with Elderly support systems including Medicaid and Social Security as well as admission and discharge planning processes.
• Strong communication and interpersonal skills to effectively engage with clients and multidisciplinary teams.

Preferred Qualifications:

• Experience working with diverse populations
• Training in conflict resolution and trauma-informed care approaches.
• Proficiency with electronic case management systems and data reporting tools.

Responsibilities:

• Conduct comprehensive assessments of clients’ social, emotional, and health needs to develop individualized care and admission and discharge plans.
• Coordinate and monitor services by collaborating with healthcare providers, social service agencies, and community organizations to ensure clients receive appropriate support.
• Provide crisis intervention and conflict resolution to address immediate client needs and stabilize challenging situations.
• Maintain detailed case records and documentation to track client progress, service delivery, and outcomes in compliance with regulatory standards.
• Advocate for clients’ rights and access to resources, including mental health services, child welfare programs, and other human services.

Skills:

The required skills such as case management, social services knowledge, and crisis intervention are essential for assessing client needs and coordinating appropriate care plans on a daily basis. Mental health expertise and understanding of human services enable the Case Manager to provide effective support and advocacy for clients facing complex challenges. Conflict resolution skills are applied regularly to de-escalate crises and facilitate positive outcomes for clients and their families. Familiarity with child welfare systems ensures that the Case Manager can navigate and connect clients to necessary protective and supportive services. Preferred skills like trauma-informed care and proficiency with case management software enhance the ability to deliver compassionate, efficient, and well-documented services.