Crisis Case Manager & Employment Advocate

BestCare; Prineville (OR); On-site; USD 50,000 - 70,000; Full time

Job summary

BestCare is seeking a Case Manager to support crisis stabilization services. The role blends care coordination, data management, and direct clinical duties to coordinate services and track contract metrics.

Responsibilities include building relationships with clients and community providers, delivering clinical assessments, and ensuring timely documentation within the EHR system. The position requires a behavioral science degree and Oregon driver’s license, with QMHA certification pursued as

Qualifications

• Bachelor’s degree in behavioral science required (Level II) or Associate's degree with four years of social services experience (Level I).
• Experience working with individuals with severe and persistent mental illness (SPMI).
• For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire.
• QMHA-I certificate or must be eligible to register within one week of hiring for QMHA-R to obtain certification within six months.
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy.

Responsibilities

• Works closely with other staff as a member of a treatment team on the Mental Health Team.
• Assists clients with accessing resources, benefits, and entitlement programs.
• Provides support to mental health clients in achieving their treatment plan goals.
• Develops and maintains strong collaborative relationships with a wide range of community partners.
• Assists clients in the ACT-Assertive Community Treatment program with completing their Personal Recovery Plan.
• Provides transportation for clients when appropriate and under clinical supervision.
• Participates in training and mentors new staff.
• Maintains clinical documentation in a timely manner in the EHR system within 72 hours.
• Facilitates BestClub-related services and may assist other MH clients.
• Other related duties as assigned.

Skills

Bilingual English/Spanish

Experience with SPMI

Recovery from substance-use disorder

Education

Bachelor’s degree in behavioral science

Associate's degree in behavioral science + 4 years in social services

QMHA-I certification or QMHA-R eligibility

Oregon Driver License

Job description

BestCare is seeking a Case Manager to support crisis stabilization services. The role blends care coordination, data management, and direct clinical duties to coordinate services and track contract metrics.

Responsibilities include building relationships with clients and community providers, delivering clinical assessments, and ensuring timely documentation within the EHR system. The position requires a behavioral science degree and Oregon driver’s license, with QMHA certification pursued as