Case Manager I or ll

BestCare; Madras (OR); On-site; USD 52,000 - 70,000; Full time

Job summary

BestCare is seeking a Case Manager to coordinate care, manage data, and provide direct clinical services within the crisis stabilization program. You will build relationships with clients and with community providers to ensure access to services and adherence to program outcomes.

The role includes assisting clients with resources, documenting in the EHR, and collaborating with a multidisciplinary team to support treatment plans and recovery goals while meeting regulatory standards and payor

Qualifications

• Bachelor’s degree in behavioral science or related field required (Level II).
• Associates degree in behavioral science plus 4 years in social services or counseling (Level I).
• Experience with individuals with mental illness (SPMI).
• Must have maintained recovery in substance-use disorders if applicable.

Responsibilities

• Coordinate services and benefits for crisis stabilization program participants.
• Develop and maintain relationships with clients and community providers.
• Manage data to track contract metrics and program outcomes.
• Provide direct clinical services, including periodic substance use assessments.
• Document in the EHR and ensure timely filing within regulatory standards.
• Assist clients with accessing resources and entitlement programs.
• Support treatment plans and recovery goals through ISSP/Individual Services & Support Plan.

Skills

Care coordination

Data management

Client advocate

Team collaboration

Education

Bachelor’s degree in behavioral science

Associates degree + 4 years social services experience

Job description

Description

This position includes a combination of care coordination, data management, and direct clinical duties. The Case Manager is responsible for coordinating services and benefits for all individuals admitted to the crisis stabilization program and must develop strong relationships with clients and community providers. The Case Manager is responsible for data management, including tracking compliance with contract metrics and program outcomes, and will provide direct clinical services, including periodic substance use assessments, to promote crisis stabilization.

QUALIFICATIONS

EDUCATION AND/OR EXPERIENCE REQUIREMENTS

• Bachelor’s degree in behavioral science (Psychology, Social Work, Behavioral Sciences, or related field) required (Level II) or
• Associates degree in behavioral science plus four (4) years of demonstrated work in social services or counseling field required (Level I)
• Experience working with individuals with severe and persistent mental illness (SPMI)
• For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire;

LICENSES AND CERTIFICATIONS

• QMHA-I certificate or must be eligible to register within one (1) week of hiring for QMHA-R to obtain certification within six (6) months required
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

PREFERRED

• Bilingual in English/Spanish a plus

ESSENTIAL FUNCTIONS

1. Works closely with other staff as a member of a treatment team in a key role on the Mental Health Team;
2. Assists clients with accessing resources, benefits, and entitlement programs;
3. Provides support to mental health clients in achieving their treatment plan (ISSP/Individual Services & Support Plan) goals and objectives;
4. Develops and maintains strong collaborative relationships with a wide range of community partners, including (but not limited to): Self-Sufficiency and Seniors/People with Disabilities, the County Adult Community Justice, Public Health, Mosaic Medical and other primary care clinics including dental. (Note: There is a strong emphasis on helping coordinate primary and dental care for mental health clients with severe and persistent mental illness or serious mental illness and effective collaboration and bridging between behavioral health and primary care);
5. Assists clients who have been identified to be in the ACT-Assertive Community Treatment program with completing their Personal Recovery Plan, under the direction of the mental health clinician;
6. BestCare Treatment Services as an Agency is a designated Payee for the Social Security Administration. Upon completion of appropriate training, the MH Case Manager may provide Payee services on behalf of BestCare to clients who are approved for Social Security disability;
7. Provides transportation for clients when appropriate and under the direction of the mental health clinician and/or MH clinical supervisor;
8. When appropriate, conducts or participates in client home visits and welfare checks, working in conjunction with the mental health clinician and/or MH clinical supervisor. One of the most critical elements of the MH case manager position is staying connected to clients who have been hospitalized and quickly engaging them in follow-up MH services in the community following discharge;
9. Under the direction of the MH clinician and when appropriate, participates in, co-facilitates, or leads psycho-educational, skill development, anger management, art, other types of groups, when appropriate;
10. Maintains clinical documentation in a timely manner in client files in the EHR system and in compliance with BestCare timelines and regulatory standards. Documentation should be completed daily whenever possible, but always within 72 hours of provision of the client service. Billing/ encountering is an important component of this clinical position;
11. Helps facilitate and coordinates services at the BestClub Adult Mental Health Consumer Center. While the position is primarily in relation to and attached to BestClub, the MH Case Manager may be assigned to perform MH case management with mental health clients who are not participants in BestClub;
12. Participates in training (agency, state, regional, etc.) that will assist the employee in their position;
13. Models appropriate counselor behavior to the newer staff, and helps train and orient new staff to the program;
14. In addition to being a positive role model for staff, also provides assistance to clients, demonstrating compassion and being effective in engaging clients in mental health treatment services wherever possible;
15. Other related duties as assigned.