Case Manager I

BestCare; Madras (OR); On-site; USD 52,000 - 76,000; Full time

Job summary

BestCare is seeking a Case Manager to coordinate services, manage data, and provide direct clinical services within the crisis stabilization program. The role emphasizes building strong relationships with clients and community providers to promote crisis stabilization.

Key duties include assisting clients with resources, supporting treatment plan goals, and maintaining timely documentation in the EHR, including potential Payee responsibilities after training.

Qualifications

• Bachelor’s degree in behavioral science required (Level II) or Associates with four years in social services or counseling (Level I)
• Experience with individuals with severe and persistent mental illness (SPMI)
• For substance-use recovery, must have maintained continuous recovery for two years at hire

Responsibilities

• Works as part of a treatment team on the Mental Health Team
• Assists clients with accessing resources, benefits, and entitlement programs
• Provides support to clients to achieve treatment plan goals (ISSP/Individual Services & Support Plan)
• Develops collaborative relationships with community partners (e.g., Self-Sufficiency, Public Health, Mosaic Medical)
• Assists clients in ACT-Assertive Community Treatment with Personal Recovery Plans
• May provide Payee services for Social Security disability after training
• Provides transportation for clients when appropriate
• Participates in home visits and welfare checks with clinician supervision
• Leads psycho-educational or skill-building groups when appropriate
• Maintains timely clinical documentation in the EHR within 72 hours of service
• Facilitates services at BestClub and coordinates with clients not in BestClub
• Participates in trainings and mentors new staff
• Models counselor behavior and supports staff training
• Engages clients with compassion and supports ongoing treatment engagement
• Performs other related duties as assigned

Skills

Care coordination

Data management

Clinical duties

Education

Bachelor’s degree in behavioral science

Associate’s degree in behavioral science + 4 years experience

Job description

Description

This position includes a combination of care coordination, data management, and direct clinical duties. The Case Manager is responsible for coordinating services and benefits for all individuals admitted to the crisis stabilization program and must develop strong relationships with clients and community providers. The Case Manager is responsible for data management, including tracking compliance with contract metrics and program outcomes, and will provide direct clinical services, including periodic substance use assessments, to promote crisis stabilization.

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in behavioral science (Psychology, Social Work, Behavioral Sciences, or related field) required (Level II) or
• Associates degree in behavioral science plus four (4) years of demonstrated work in social services or counseling field required (Level I)
• Experience working with individuals with severe and persistent mental illness (SPMI)
• For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire;

LICENSES AND CERTIFICATIONS:

• QMHA-I certificate or must be eligible to register within one (1) week of hiring for QMHA-R to obtain certification within six (6) months required
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

PREFERRED:

• Bilingual in English/Spanish a plus

ESSENTIAL FUNCTIONS:

1. 1. Works closely with other staff as a member of a treatment team in a key role on the Mental Health Team;
2. 2. Assists clients with accessing resources, benefits, and entitlement programs;
3. 3. Provides support to mental health clients in achieving their treatment plan (ISSP/Individual Services & Support Plan) goals and objectives;
4. 4. Develops and maintains strong collaborative relationships with a wide range of community partners, including (but not limited to): Self-Sufficiency and Seniors/People with Disabilities, the County Adult Community Justice, Public Health, Mosaic Medical and other primary care clinics including dental. (Note: There is a strong emphasis on helping coordinate primary and dental care for mental health clients with severe and persistent mental illness or serious mental illness and effective collaboration and bridging between behavioral health and primary care);
5. 5. Assists clients who have been identified to be in the ACT-Assertive Community Treatment program with completing their Personal Recovery Plan, under the direction of the mental health clinician;
6. 6. BestCare Treatment Services as an Agency is a designated Payee for the Social Security Administration. Upon completion of appropriate training, the MH Case Manager may provide Payee services on behalf of BestCare to clients who are approved for Social Security disability;
7. 7. Provides transportation for clients when appropriate and under the direction of the mental health clinician and/or MH clinical supervisor;
8. 8. When appropriate, conducts or participates in client home visits and welfare checks, working in conjunction with the mental health clinician and/or MH clinical supervisor. One of the most critical elements of the MH case manager position is staying connected to clients who have been hospitalized and quickly engaging them in follow-up MH services in the community following discharge;
9. 9. Under the direction of the MH clinician and when appropriate, participates in, co-facilitates, or leads psycho-educational, skill development, anger management, art, other types of groups, when appropriate;
10. 10. Maintains clinical documentation in a timely manner in client files in the EHR system and in compliance with BestCare timelines and regulatory standards. Documentation should be completed daily whenever possible, but always within 72 hours of provision of the client service. Billing/ encountering is an important component of this clinical position;
11. 11. Helps facilitate and coordinates services at the BestClub Adult Mental Health Consumer Center. While the position is primarily in relation to and attached to BestClub, the MH Case Manager may be assigned to perform MH case management with mental health clients who are not participants in BestClub;
12. 12. Participates in training (agency, state, regional, etc.) that will assist the employee in their position;
13. 13. Models appropriate counselor behavior to the newer staff, and helps train and orient new staff to the program;
14. 14. In addition to being a positive role model for staff, also provides assistance to clients, demonstrating compassion and being effective in engaging clients in mental health treatment services wherever possible;
15. 15. Other related duties as assigned