Crisis Case Manager – 24/7 Behavioral Health Navigator

MIND 24-7; Phoenix (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision, PTO, and 401k

Job summary

MIND 24-7 in Phoenix, AZ is seeking a Crisis Case Manager to coordinate discharge planning and ongoing care for patients under psychiatric medication management. The role supports follow-up appointments and access to prescriptions, transportation, insurance, and social services.

You will collaborate with pharmacists, families, and care teams in a fast-paced, 24/7 clinical environment, documenting activities in the EHR and contributing to holistic care planning.

Qualifications

• Associate’s or Bachelor’s degree in healthcare, behavioral health, human services, or related field.
• 1–2 years of experience in case management, care coordination, or behavioral health services.
• Level 1 Fingerprint Clearance Card (or ability to obtain upon hire).
• Strong communication, time management, and organizational skills.
• Familiarity with EHR systems and HIPAA compliance.
• Bilingual (English/Spanish) is a plus.

Responsibilities

• Coordinate discharge planning and ongoing care for patients under psychiatric medication management.
• Schedule follow-up appointments with outpatient psychiatric providers and therapists.
• Support patient access to prescriptions, transportation, insurance coverage, and social services.
• Communicate with pharmacies, families, guardians, and care teams to ensure continuity of care.
• Document case management activities in the Electronic Health Record (EHR) system.
• Participate in interdisciplinary team meetings and contribute to holistic care planning.

Skills

Strong communication

Time management

Organizational skills

Education

Associate’s or Bachelor’s degree in Healthcare/Behavioral Health

Tools

EHR systems

HIPAA compliance

Job description

MIND 24-7 in Phoenix, AZ is seeking a Crisis Case Manager to coordinate discharge planning and ongoing care for patients under psychiatric medication management. The role supports follow-up appointments and access to prescriptions, transportation, insurance, and social services.

You will collaborate with pharmacists, families, and care teams in a fast-paced, 24/7 clinical environment, documenting activities in the EHR and contributing to holistic care planning.