Crisis Intake Specialist: Fast-Track Behavioral Health Access

MIND 24-7; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan

Paid time off

Job summary

MIND 24-7 is seeking a Crisis Intake Case Manager to serve as the first point of contact for individuals in behavioral health crisis, delivering compassionate, structured entry into care. You will support the multidisciplinary team in determining the appropriate level of treatment and coordinate admissions logistics on-site.

Ideal candidates bring 4+ years of behavioral health experience, experience in crisis settings, and a commitment to trauma-informed, patient-centered care while operating in

Qualifications

• 4+ years behavioral health experience
• Experience in crisis stabilization, psychiatric, or behavioral health settings (required)
• Level 1 Fingerprint Clearance Card (or ability to obtain upon hire)
• CPR certification (or willingness to obtain upon hire)
• SafeClinch or equivalent de-escalation training (or willingness to complete)
• Strong assessment, interviewing, and documentation skills
• Ability to remain calm, compassionate, and professional in high-stress environments
• Proficiency with EHR systems and basic computer applications
• Commitment to trauma-informed care and patient dignity

Responsibilities

• Conduct comprehensive initial case assessments, gathering clinical history, symptoms, and social supports
• Perform suicide and safety risk screenings in alignment with program protocols
• Present intake findings clearly to the multidisciplinary treatment team
• Coordinate admissions logistics and collaborate with Behavioral Health Technicians and clinical staff
• Provide patients and families with program orientation and care expectations
• Support discharge planning, case management, and social determinant resource recommendations
• Maintain accurate and timely documentation in the electronic health record
• Communicate professionally with referral sources and internal teams
• Utilize trauma-informed de-escalation techniques in high-stress situations
• Safely participate in physical interventions (including approved holds/restraints) when required, following MIND 24-7 safety protocols
• Travel between clinic locations as needed to support patient care operations
• Strictly adhere to HIPAA regulations and all company compliance standards
• Attend required supervision and complete ongoing clinical training

Skills

Crisis management

Trauma-informed care

Assessment & documentation

EHR proficiency

De-escalation training

Calm under pressure

CPR certification

Education

High School Diploma

Bachelor’s in Psychology

Job description

MIND 24-7 is seeking a Crisis Intake Case Manager to serve as the first point of contact for individuals in behavioral health crisis, delivering compassionate, structured entry into care. You will support the multidisciplinary team in determining the appropriate level of treatment and coordinate admissions logistics on-site.

Ideal candidates bring 4+ years of behavioral health experience, experience in crisis settings, and a commitment to trauma-informed, patient-centered care while operating in