Crisis Care Navigator & Community Advocate

Jewish Community Services of South Florida; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical and dental plans

Vacation and holidays

401(k) match

In-service training / CEU

Job summary

Jewish Community Services of South Florida (JCS) in Miami seeks a Helpline Care Coordinator to follow up with clients, provide crisis counseling, and coordinate care through intake, screening, assessment, referrals, and linkage.

You will advocate for individuals to access funded services, support staff and community agencies, attend outreach events, ensure HIPAA compliance, and contribute to a collaborative team dedicated to compassionate service.

Qualifications

• Bachelor’s degree in Social Work, Psychology or related field preferred.
• Minimum 2 years’ experience in crisis counseling or clinical work.
• Knowledge of Microsoft Office applications.
• Bilingual English/Spanish required.

Responsibilities

• Provide follow up services and care coordination to clients.
• Provide telephone crisis counseling and suicide intervention.
• Screen for safety and risk; conducts comprehensive needs and service assessments.
• Facilitate referrals to treatment or service providers.
• Advocate on behalf of individuals and families to access federally funded and private organizations to meet basic and related service needs.
• Compose or prepare case notes, narrative and technical reports, notifications, and related documents using computer-based applications.
• Attend outreach/community events as needed and/or serve as a community liaison on boards.

Skills

Crisis counseling

Advocacy

Referral coordination

Documentation

Bilingual English/Spanish

Education

Bachelor’s degree in Social Work, Psychology or related field

Tools

Microsoft Office

Job description

Jewish Community Services of South Florida (JCS) in Miami seeks a Helpline Care Coordinator to follow up with clients, provide crisis counseling, and coordinate care through intake, screening, assessment, referrals, and linkage.

You will advocate for individuals to access funded services, support staff and community agencies, attend outreach events, ensure HIPAA compliance, and contribute to a collaborative team dedicated to compassionate service.