Bilingual Program Support Specialist

Jcsfl; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Jewish Community Services of South Florida (JCS) seeks a Program Support Specialist to provide administrative and programmatic support, serving as a primary contact for client communication, documentation, data tracking, and coordination among program staff, case managers, drivers, and partners.

The role supports intake, audits, events, and daily operations while ensuring compliance with funding and regulatory requirements.

Qualifications

• High School Diploma or equivalent is required.
• Proficiency with Microsoft Office Suite is required.
• Ability to travel locally as required for program operations.

Responsibilities

• Respond to client inquiries via phone, email, and in person; assist with call answering, transfers, and referrals to appropriate departments or external providers.
• Maintain accurate client records by documenting notes, updates, and changes; communicate updates to case managers, ILS, drivers, and program staff.
• Serve as a liaison between clients and delivery drivers to support successful Home Delivered Meals (HDM) deliveries.
• Manage and update inactive client lists and assist with client account changes, terminations, and related correspondence.
• Assist with drafting and processing termination letters and addressing client complaints in a timely and professional manner.
• Support intake, enrollment, and eligibility verification processes.
• Assist with data collection, reporting, and preparation for annual, quarterly, and program audits.
• Provide clerical support including filing, copying, preparing mailings, and organizing program documentation.
• Assist with completing and collecting client surveys.
• Support high-volume call periods related to special events and holidays, including special holiday deliveries like Matzah Mitzvah and Milk & Honey.
• Relay accurate and timely information between program staff and participants.
• Ensure all documentation complies with funding agency and regulatory requirements.
• Provide coverage at congregate sites, as required.
• Assist the Administrative Officer with processing payments, completing check requests, and tracking expenses in the Expense Tracker.
• Assist the JCS Delivers Program with intakes, placing orders, and responding to client inquiries, as required.

Skills

Microsoft Office Suite

Education

High School Diploma or equivalent

Job description

Jewish Community Services of South Florida (JCS) seeks a Program Support Specialist to provide administrative and programmatic support, serving as a primary contact for client communication, documentation, data tracking, and coordination among program staff, case managers, drivers, and partners.

The role supports intake, audits, events, and daily operations while ensuring compliance with funding and regulatory requirements.