Crisis Counseling & Community Navigator

Jewish Community Services of South Florida; Miami (FL); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Competitive benefits package

Vacation and holiday pay

401(k) matching

Monthly in-service training

Job summary

Jewish Community Services of South Florida (JCS) in Miami, FL seeks a full-time Helpline Care Coordinator for our Contact Center. You will follow up with clients needing services, provide crisis counseling, conduct safety assessments, and connect them to benefits and community resources.

Bilingual English/Spanish candidates preferred; a Bachelor's degree in Social Work, Psychology, or related field is required, with at least two years' crisis counseling experience.

Qualifications

• Bachelor’s degree in Social Work, Psychology or related field, preferred.
• Minimum 2 years’ experience in crisis counseling or clinical work required.
• Knowledge of Microsoft Office applications.

Responsibilities

• Provide follow up services and care coordination support to clients who may benefit from additional support.
• Provide telephone crisis counseling as well as suicide intervention services to clients experiencing crisis situations.
• Screen for safety and risk; conducts comprehensive needs and service assessments.
• Facilitate referral to appropriate treatment or service providers or facilities.
• Advocate on behalf of individuals and families to access federally funded and private organizations to meet basic and related service needs.

Skills

Crisis counseling

Bilingual English/Spanish

Education

Bachelor’s degree in Social Work or Psychology or related field

Job description

Jewish Community Services of South Florida (JCS) in Miami, FL seeks a full-time Helpline Care Coordinator for our Contact Center. You will follow up with clients needing services, provide crisis counseling, conduct safety assessments, and connect them to benefits and community resources.

Bilingual English/Spanish candidates preferred; a Bachelor's degree in Social Work, Psychology, or related field is required, with at least two years' crisis counseling experience.