Helpline Care Coordinator

Jewish Community Services of South Florida; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical and dental plans

Vacation and holidays

401(k) match

In-service training / CEU

Job summary

Jewish Community Services of South Florida (JCS) in Miami seeks a Helpline Care Coordinator to follow up with clients, provide crisis counseling, and coordinate care through intake, screening, assessment, referrals, and linkage.

You will advocate for individuals to access funded services, support staff and community agencies, attend outreach events, ensure HIPAA compliance, and contribute to a collaborative team dedicated to compassionate service.

Qualifications

• Bachelor’s degree in Social Work, Psychology or related field preferred.
• Minimum 2 years’ experience in crisis counseling or clinical work.
• Knowledge of Microsoft Office applications.
• Bilingual English/Spanish required.

Responsibilities

• Provide follow up services and care coordination to clients.
• Provide telephone crisis counseling and suicide intervention.
• Screen for safety and risk; conducts comprehensive needs and service assessments.
• Facilitate referrals to treatment or service providers.
• Advocate on behalf of individuals and families to access federally funded and private organizations to meet basic and related service needs.
• Compose or prepare case notes, narrative and technical reports, notifications, and related documents using computer-based applications.
• Attend outreach/community events as needed and/or serve as a community liaison on boards.

Skills

Crisis counseling

Advocacy

Referral coordination

Documentation

Bilingual English/Spanish

Education

Bachelor’s degree in Social Work, Psychology or related field

Tools

Microsoft Office

Job description

Are you ready to make a difference in our community? At Jewish Community Services of South Florida (JCS), you’ll join a team of passionate professionals dedicated to making a positive impact in the lives of those we serve. Joining our team means contributing to a well-respected organization with over a century of service to the South Florida community, rooted in the values of compassion, inclusivity, and resilience. Our team members find purpose in empowering individuals and families through meaningful programs and initiatives. We foster a collaborative environment where your talents are valued, and you’ll have opportunities for personal and professional growth. If you’re looking to be part of an organization that values your contributions and promotes a culture of unity and support, JCS is the place to be.The primary responsibility of the Helpline Care Coordinator assigned to JCS’ Contact Center is to follow up with clients reaching out for services who may benefit from follow up and enhanced advocacy. Enhanced Advocacy: Intervention by the I&R staff on behalf of individuals to ensure that they receive the benefits and services for which they are eligible. Examples of this may include completing an online application form on behalf of a client or connecting a client that has a language barrier to a service, a warm transfer. A follow up is not required to be considered an EA call.The Helpline Care Coordinator ensures clients receive the benefits and services for which they are eligible. The Helpline Care Coordinator provides comprehensive system navigation and support through intake, screening, assessment, referral, and linkage; via telephone and email. The Helpline Care Coordinator also provides support and training for staff and community agencies to increase understanding of community needs and services provided by the contact center. The Helpline Care Coordinator may also attend outreach/community events and/or act as a community liaison on task forces or workgroups.ESSENTIAL DUTIES AND RESPONSIBILITIES:Responsibilities include the following and other duties may be assigned:Provide follow up services and care coordination support to clients who may benefit from additional support.Provide telephone crisis counseling as well as suicide intervention services to clients experiencing crisis situations.Screen for safety and risk; conducts comprehensive needs and service assessments.Facilitate referral to appropriate treatment or service providers or facilities.Advocate on behalf of individuals and families to access federally funded and private organizations to meet basic and related service needs.Compose or prepare correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.Conduct comprehensive, person-centered activities in accordance with best practices.Assist Data Resource team in the growth of available resources in the Community Resource Directory.Model the attributes of respect, trust, sensitivity and confidentiality to clients and coworkers.Participate in proactive team efforts to achieve departmental and company goals.Actively participate in ongoing supervision, training, and team meetings.Maintain an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills.Attend outreach/community events as needed and/or as a community liaison on different community boards.Serve as a member of the Disaster Relief Team.Assist with special projects as needed.Adhere to confidentiality policies and procedures as well as HIPAA regulations.PERKS: We are proud to offer a competitive benefits package to all full-time employees, including medical and dental plans. A generous vacation and holiday pay benefit and a 401(k) match is available. Staff receives monthly in-service training and CEU opportunities. This is a one of a kind opportunity for leadership in talent management to contribute to a team of mindful, caring and passionate people at work every day in service to our community!ABOUT: Jewish Community Services of South Florida (JCS) is the foremost non-profit, human services agency whose mission is to improve the quality of life and self-sufficiency of the Jewish and broader communities throughout South Florida in accordance with Jewish values. Founded in 1920, JCS delivers exemplary social services through compassionate and comprehensive programs that help people stay healthy and productive.JCS is a 501(c)(3) not-for-profit organization and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, disability, gender identity, gender expression, national origin, or veteran status.JCS strictly enforces a Drug-Free Workplace Policy, which prohibits the use, possession, distribution, or sale of controlled substances and alcohol on company premises, during work hours, or while representing the company. Pre-employment and random drug testing may be required as part of our commitment to a drug-free workplace.All Full-Time staff members are required to attend and work from start to end, JCS' Milk and Honey, Matzah Mitzvah and other similar events, which are typically held on Sundays and/or evenings. These events are essential to our organizational culture and participation is key to fostering team unity, supporting our values, and engaging with our community. By attending, it helps to set the standard for involvement and demonstrate our commitment to these meaningful traditions.**Please be advised, if selected for this position, you will be required to submit to a level II background screening through the DCF Clearinghouse: https://info.flclearinghouse.comBachelor’s degree in Social Work, Psychology or related field, preferredExperience in providing information and referral, preferredMinimum 2 years’ experience in crisis counseling or clinical work requiredKnowledge of Microsoft Office applicationsBilingual – English/Spanish required