Crisis Response Care Coordinator - Mental Health Navigator

Mental Health Resource Center, Inc.; Jacksonville (FL); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision

Life Insurance

Disability Insurance

403(b) Retirement Plan

PTO

Paid Holidays

FSA

EAP

Eleos Health

Job summary

Mental Health Resource Center is seeking a Crisis Response Care Coordinator in Jacksonville to join the Crisis Response Care Coordination team. You will assist individuals identified by MHRC Co-Responder Program and JSO Behavioral Crisis Response Unit through outreach, assessment, care coordination, and linkage to services to support ongoing treatment.

The role includes transition planning for discharge from inpatient facilities or incarceration, and support for community outreach to at-risk

Qualifications

• Bachelor’s degree in Social Work or related Human Services field from an accredited university.
• At least one year of experience in human services or mental health.
• Proficiency in RBHS/MHRC EHR and Patient Information System within three months.
• Proficiency in Microsoft Office, Outlook, and Internet.
• Strong communication skills to interact with diverse stakeholders.

Responsibilities

• Provides crisis response care coordination services and follow-up to individuals identified through the Co-Responder Program and JSO Behavioral Crisis Response Unit.
• Conducts outreach and engagement efforts to connect individuals with behavioral health, medical, housing, and community support services.
• Completes suicide risk screenings, safety plans, biopsychosocial assessments, and other required assessments.
• Develops individualized care plans and/or treatment plans in collaboration with individuals served, family members, and service providers.
• Facilitates warm handoffs and referrals to internal and external treatment providers and community resources.
• Monitors individuals' progress and the effectiveness of services provided through ongoing follow-up contacts.
• Assists eligible individuals with enrollment into MHRC services and coordinates access to community resources and supports.
• Provides outreach and transition planning services for individuals being released from inpatient psychiatric facilities, Crisis Stabilization Units (CSUs), or incarceration.
• Completes face-to-face contacts and follow-up activities in accordance with program requirements.
• Participates in JSO roll calls, trainings, facility tours, and collaborative meetings to strengthen partnerships and improve service coordination.
• Provides timely case updates to JSO officers, Co-Responder clinicians, and other treatment team members.
• Maintains accurate, timely, and comprehensive documentation within the Electronic Health Record (EHR).
• Compiles reports and data as assigned to support program performance and reporting requirements.
• Assesses and monitors for risk, trauma, abuse, neglect, and other safety concerns, utilizing appropriate reporting procedures when necessary.
• Serves as an advocate for individuals served and promotes recovery-oriented, person-centered care.
• Participates in community outreach activities to increase awareness of crisis response and care coordination services.

Skills

Communication skills

Experience in human services

Education

Bachelor’s degree in Social Work or related Human Services field

Tools

RBHS/MHRC EHR

Microsoft Office

Outlook

Internet usage

Job description

Mental Health Resource Center is seeking a Crisis Response Care Coordinator in Jacksonville to join the Crisis Response Care Coordination team. You will assist individuals identified by MHRC Co-Responder Program and JSO Behavioral Crisis Response Unit through outreach, assessment, care coordination, and linkage to services to support ongoing treatment.

The role includes transition planning for discharge from inpatient facilities or incarceration, and support for community outreach to at-risk