Crisis Call Center Supervisor - Hybrid

United Way of Connecticut, Inc.; Rocky Hill (CT); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Paid holidays

Health benefits

Tuition reimbursement

PSLF eligible

Inclusive culture

8-week training

Hybrid work

Job summary

United Way of Connecticut, Inc. is seeking a Crisis Supervisor to lead the first line of help for youth and adults in crisis, staffing 2-1-1's 24/7 crisis call center and coordinating calls through the Lifeline network.

The role emphasizes leadership, mentorship, and ensuring high-quality responses to those in distress. The position offers comprehensive benefits and a pathway to contribute to better crisis care in our communities.

Qualifications

• Experience supervising staff in fast-paced crisis or call-center environments.
• Strong leadership and mentorship abilities.
• Comfort with debriefing after calls and providing training.

Responsibilities

• Provide supervision to crisis call staff; conduct debriefings after calls, chats, and texts; offer training and mentorship to employees.
• Ensure quality of team work by monitoring calls, reviewing documentation, and providing feedback.
• Fill in on calls when needed and cover for absent team members.

Job description

United Way of Connecticut, Inc. is seeking a Crisis Supervisor to lead the first line of help for youth and adults in crisis, staffing 2-1-1's 24/7 crisis call center and coordinating calls through the Lifeline network.

The role emphasizes leadership, mentorship, and ensuring high-quality responses to those in distress. The position offers comprehensive benefits and a pathway to contribute to better crisis care in our communities.